Online Chat Support Specialist

INSPYR Solutions; United States; Remote; USD 21,000 - 28,000; Full time

Job summary

INSPYR Solutions is seeking an Online Chat Representative to provide customer support via online chat. You will respond to customer inquiries, deliver accurate information, and help ensure a positive experience for each interaction.

Key duties include addressing questions through chat, offering clear guidance on basic account and service inquiries, and accurately documenting interactions while escalating more complex issues as needed.

Qualifications

• Strong written communication skills and basic computer/typing skills are required.
• Ability to multitask, stay organized, and maintain a professional tone.
• Previous customer service experience is helpful but not required; a reliable internet connection and quiet workspace are necessary.

Responsibilities

• Respond to customer questions through online chat.
• Provide clear and helpful information and assist with basic account and service inquiries.
• Document customer interactions accurately and escalate complex issues when necessary.

Job description

INSPYR Solutions is seeking an Online Chat Representative to provide customer support via online chat. You will respond to customer inquiries, deliver accurate information, and help ensure a positive experience for each interaction.

Key duties include addressing questions through chat, offering clear guidance on basic account and service inquiries, and accurately documenting interactions while escalating more complex issues as needed.