Customer Support Representative - Live Chat

Crowns R Us Dental Lab; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Training

Competitive Hourly Pay

Performance Bonuses

Remote Work Opportunities

Flexible Scheduling

Career Growth Opportunities

Supportive Team Environment

Professional Development

Job summary

Crowns R Us Dental Lab is seeking a friendly Customer Support Representative to join our live chat team. No extensive experience is required, as training will be provided on our systems and policies.

Responsibilities include handling live chat inquiries, providing product and policy information, and resolving issues while maintaining a professional tone. Remote work options and competitive pay are offered to support growth and customer success.

Qualifications

• High school diploma or equivalent preferred.
• Strong written communication and typing skills.
• Excellent customer-service and problem-solving abilities.
• Comfortable using computers, email, chat platforms, and online systems.
• Strong attention to detail.
• Ability to multitask and prioritize customer requests. Professional, patient, and friendly communication style.
• Ability to work independently and as part of a team.
• Previous customer service or chat-support experience is a plus but not required.

Responsibilities

• Respond to customer inquiries through live chat in a timely and professional manner.
• Provide accurate information about products, services, orders, accounts, and company policies.
• Identify customer needs and provide appropriate solutions.
• Troubleshoot common customer issues and elevate complex concerns when necessary.
• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Document customer interactions and update customer records.
• Follow up on unresolved customer requests.
• Work with internal departments to resolve customer issues.
• Maintain a positive and professional tone throughout every customer interaction.
• Protect customer information and follow company privacy procedures.
• Meet established response-time and customer-service quality standards.

Skills

Written communication

Typing skills

Customer service

Problem solving

Multitasking

Team player

Independent work

Chat support experience

Education

High school diploma or equivalent

Job description

We are seeking a friendly, reliable, and customer-focused Customer Support Representative - Live Chat to join our team. This position is ideal for someone who enjoys helping customers, solving problems, and communicating through online chat.

No extensive experience is required. Training will be provided to help you learn our systems, products, services, and customer-support procedures.

Key Responsibilities

• Respond to customer inquiries through live chat in a timely and professional manner.
• Provide accurate information about products, services, orders, accounts, and company policies.
• Identify customer needs and provide appropriate solutions.
• Troubleshoot common customer issues and elevate complex concerns when necessary.
• Handle multiple chat conversations while maintaining accuracy and professionalism.
• Document customer interactions and update customer records.
• Follow up on unresolved customer requests.
• Work with internal departments to resolve customer issues.
• Maintain a positive and professional tone throughout every customer interaction.
• Protect customer information and follow company privacy procedures.
• Meet established response-time and customer-service quality standards.

Qualifications

• High school diploma or equivalent preferred.
• Strong written communication and typing skills.
• Excellent customer-service and problem-solving abilities.
• Comfortable using computers, email, chat platforms, and online systems.
• Strong attention to detail.
• Ability to multitask and prioritize customer requests.Professional, patient, and friendly communication style.
• Ability to work independently and as part of a team.
• Previous customer service or chat-support experience is a plus but not required.

What We Offer

• Paid Training
• Competitive Hourly Pay
• Performance Bonuses
• Remote Work Opportunities
• Flexible Scheduling, where applicable
• Career Growth Opportunities
• Supportive Team Environment
• Professional Development