Remote Live Chat Support Specialist - Policy & Payments

Talentoma; South Carolina; Remote; USD 50,000 - 55,000; Full time

Job summary

Talentoma is hiring for a fully remote, full-time chat-based Customer Support Specialist focused on policyholders and agency contacts. You will answer coverage questions, clarify payments, renewals, and documents while keeping requests organized in our system.

You will record chat summaries, escalate sensitive requests, and collaborate with service partners. The role requires experience in digital channels, clear writing, and strong remote-work setup, with SC-based training and structured

Qualifications

• Experience supporting customers through digital channels.
• Clear, professional writing in responses.
• Ability to navigate web-based account tools.
• Handle sensitive policyholder information with good judgment.
• Recognize requests requiring escalation or specialized review.
• Stable remote setup and reliable connectivity.
• Work remotely from South Carolina with structured workflows.
• Receive training on chat tools and policy servicing.
• Collaborate virtually with service and escalation partners.
• Use documented resources and regular feedback.

Responsibilities

• Answer coverage chats promptly, reducing policyholder uncertainty.
• Explain payment, renewal, and document options clearly.
• Record chat summaries for accurate specialist follow-up.
• Escalate sensitive requests to appropriate service partners.
• Manage concurrent conversations while meeting response standards.

Skills

Customer support

Clear writing

Digital channels

Remote work

Sensitive info handling

Job description

Talentoma is hiring for a fully remote, full-time chat-based Customer Support Specialist focused on policyholders and agency contacts. You will answer coverage questions, clarify payments, renewals, and documents while keeping requests organized in our system.

You will record chat summaries, escalate sensitive requests, and collaborate with service partners. The role requires experience in digital channels, clear writing, and strong remote-work setup, with SC-based training and structured