Online Banking Specialist

MainStreet Bank; Sterling (VA); On-site; USD 28,000 - 34,000; Full time

Job summary

MainStreet Bank is seeking a customer service oriented specialist to provide technical support for electronic banking and treasury services, including ACH, wire transfer, online and mobile banking, merchant services and credit cards.

The role involves assisting both consumer and business customers, ensuring accurate processing of electronic transactions, and maintaining compliance with bank regulations in a fast-paced environment.

Qualifications

• Minimum 3 years related banking experience.
• Basic deposit product knowledge.
• Familiarity with electronic banking products, services and regulations.
• Strong knowledge of relevant bank regulations and the card payment industry.
• Strong computer skills.
• Strong customer service skills.
• Ability to multi-task in a fast-paced environment.
• Detail oriented and well-organized.
• Knowledge of Jack Henry core system preferred.

Responsibilities

• Provide exceptional customer service and technical support for electronic banking products and treasury management services.
• Verify and reconcile electronic banking transactions such as remote deposit capture, mobile banking and incoming ACH transactions.

Skills

Customer service

Multi-tasking

Detail-oriented

Computer skills

Banking regulations knowledge

Card payment industry knowledge

Jack Henry knowledge

Adaptability

Tools

Jack Henry core system

Job description

Description

• Provides exceptional customer service and technical support for the Bank's electronic banking products and treasury management services to include ACH, wire transfer, online and mobile banking, merchant services and credit cards.
• Provides support to our consumer and business customers as well as retail and lending departments.
• Verifies and reconciles electronic banking transactions such as remote deposit capture, mobile banking and incoming ACH transactions to ensure the accuracy and adherence to policies, procedures, and bank regulations.

Requirements

• Minimum 3 years related banking experience.
• Basic deposit product knowledge.
• Familiarity with electronic banking products, services and regulations.
• Strong knowledge of relevant bank regulations and the card payment industry
• Strong computer skills.
• Strong customer service skills.
• Ability to multi-task and work in a fast-paced environment.
• Detail oriented and well-organized.
• Ability to learn and be proficient with the Bank's core system with knowledge of Jack Henry preferred.

At MainStreet Bank we strive to bring talented, team-oriented individuals on staff to meet and exceed our customers' needs. MainStreet team members enjoy a friendly working environment, opportunity for personal and professional growth, generous benefits and access to resources for improving their well-being.

For more information visit our website at www.mstreetbank.com.

MainStreet Bank is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.