Deposit Operations Assistant

MainStreet Bank; Sterling (VA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

MainStreet Bank in Sterling, VA is seeking a Deposit Operations professional to review checks, transactions, and imaged documents, process wires, and handle exception items. The role emphasizes accuracy, customer service, and adherence to bank procedures.

Candidates should have a high school diploma, familiarity with Jack Henry, and strong communication and data-entry skills. Remote-friendly with office options, offering growth and a team-focused environment.

Qualifications

• High school diploma or equivalent.
• Knowledge of Jack Henry.
• Prior banking experience (especially Deposit Operations) is preferred.
• Proficient and effective communication and writing skills.
• Strong customer service skills.
• Strong data entry skills and attention to detail.
• Strong problem-solving skills.
• Strong attention to detail.
• Strong computer skills with the ability to become proficient in Bank systems.
• Ability to prioritize multiple demands in a high pressure environment.

Responsibilities

• Reviews in-clearing checks for proper authorization and returns problem items.
• Reviews customer transactions for errors and posting problems.
• Ensures proper indexing of mission critical imaged documents.
• Processes wire transfer requests.
• Responsible for processing exception items (NSF, chargebacks, unposted items, stop payments, positive pay violations).
• Responsible for managing debit card processing and maintenance.
• Responsible for retrieving, reviewing, and monitoring all file maintenance and new account reports.
• Responsible for high dollar transaction reviews.
• Responsible for investigating and resolving EFT (Electronic Funds Transfer) errors.
• Participates in training related to Bank Secrecy Act/Anti-Money Laundering requirements of the institution as it relates to the specific position held and is able to effectively identify transactions or situations relative to the position that would not follow the BSA/AML Policy of the institution.
• Other Operational Tasks as assigned.

Skills

Data entry

Customer service

Problem solving

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

Jack Henry

Job description

Description

Location : Sterling, VA

Specific Job Functions:

• Reviews in-clearing checks for proper authorization and returns problem items.
• Reviews customer transactions for errors and posting problems.
• Ensures proper indexing of mission critical imaged documents.
• Processes wire transfer requests.
• Responsible for processing exception items (NSF, chargebacks, unposted items, stop payments, positive pay violations).
• Responsible for managing debit card processing and maintenance.
• Responsible for retrieving, reviewing, and monitoring all file maintenance and new account reports.
• Responsible for high dollar transaction reviews.
• Responsible for investigating and resolving EFT (Electronic Funds Transfer) errors.
• Participates in training related to Bank Secrecy Act/Anti-Money Laundering requirements of the institution as it relates to the specific position held and is able to effectively identify transactions or situations relative to the position that would not follow the BSA/AML Policy of the institution.
• Other Operational Tasks as assigned.

Requirements

Job Requirements:

• High school diploma or equivalent.
• Knowledge of Jack Henry
• Prior banking experience (especially experience related to Deposit Operations) is preferred.
• Proficient and effective communication and writing skills.
• Strong customer service skills.
• Strong data entry skills and attention to detail.
• Strong problem-solving skills.
• Strong attention to detail.
• Strong computer skills with the ability to become proficient in Bank systems.
• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Physical Demands/Requirements:

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. They are subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for extended periods of time.
• Walking; bending at the waist; dexterity of hands and fingers to operate a computer.
• Hearing and speaking to exchange information in person or by phone.
• Seeing to read and analyze complex data.

Working Conditions:

• Work is performed in a normal office environment but can also be performed remotely.

At MainStreet Bank we strive to bring talented, team-oriented individuals on staff to meet and exceed our customers' needs. MainStreet team members enjoy a friendly working environment, opportunity for personal and professional growth, generous benefits and access to resources for improving their well-being.

For more information visit our website at www.mstreetbank.com

MainStreet Bank is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.