Digital Banking Service Specialist

ADP; Honesdale (Wayne County); On-site; USD 45,000 - 55,000; Full time

Job summary

ADP is seeking an Electronic Banking Service Representative to handle customer requests by telephone and support online and mobile banking services. The role includes account maintenance and processing of new accounts at our PA location.

The position also processes electronic fund transfers (ACH/Wire), Remote Deposit Capture, Positive Pay, and Treasury Management services, with reconciliations as assigned. Requires at least 1 year banking experience and a High School Diploma.

Qualifications

• Requires at least 1 year banking experience.
• High School Diploma or equivalent.
• Proficient with MS Word and MS Excel.

Responsibilities

• Assist customers by telephone and direct calls to service partners as needed.
• Provide online, mobile, and telephone banking support and maintenance.
• Perform account maintenance and processing for new accounts and updates.
• Process ACH and Wire transfers and set up related services (Remote Deposit Capture, Positive Pay, Treasury Management).
• Complete reconciliations as assigned.

Skills

Communication

Organizational skills

Interpersonal skills

Typing

Word

Excel

Education

High School Diploma

Tools

Banking software

Job description

ADP is seeking an Electronic Banking Service Representative to handle customer requests by telephone and support online and mobile banking services. The role includes account maintenance and processing of new accounts at our PA location.

The position also processes electronic fund transfers (ACH/Wire), Remote Deposit Capture, Positive Pay, and Treasury Management services, with reconciliations as assigned. Requires at least 1 year banking experience and a High School Diploma.