Customer Service Representative

MainStreet Bank; Fairfax (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

MainStreet Bank is seeking a customer-focused Teller in Fairfax, VA to handle routine transactions, open and service accounts, and provide accurate solutions to customer needs. This role emphasizes balancing cash and maintaining policy compliance while delivering friendly service to all clients.

The position requires prior retail banking experience, strong attention to detail, and solid knowledge of bank procedures. Join a team that values training, growth, and excellent customer relations.

Qualifications

• Minimum one year prior retail banking experience.
• Ability to prioritize and multi-task.
• Excellent attention to details.
• Strong customer service and communication skills.
• Knowledge of federal, state, and bank policy and procedures.
• Knowledge of teller cash limits, teller machines, and preparation of teller work.
• Ability to balance teller cash and maintain acceptable balancing percentages as defined by management.

Responsibilities

• Provides outstanding customer service for all types of customer inquiries and transactions.
• Operates a teller drawer to serve customers which includes processing transactions and balancing cash drawer daily.
• Opens and services new accounts.
• Meets and exceeds customer expectations by accurately assessing needs and providing solutions.
• Complies with all department, bank, and regulatory policies and procedures.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Bank policies knowledge

Teller operations

Tools

Jack Henry systems

Job description

Description

• Provides outstanding customer service for all types of customer inquiries and transactions.
• Operates a teller drawer to serve customers which includes processing transactions and balancing cash drawer daily.
• Opens and services new accounts.
• Meets and exceeds customer expectations by accurately assessing needs and providing solutions.
• Complies with all department, bank, and regulatory policies and procedures.

Requirements

• Minimum one year prior retail banking experience with experience opening accounts preferred.
• Must be able to prioritize and multi-task.
• Excellent attention to details.
• Strong customer service and communication skills.
• Knowledge of federal, state, and bank policy and procedures.
• Knowledge of teller cash limits, teller machines, and preparation of teller work.
• Ability to balance teller cash and maintain acceptable balancing percentages as defined by management.
• Strong computer skills with the ability to become proficient in bank systems with knowledge of Jack Henry systems preferred.

At MainStreet Bank we strive to bring talented, team-oriented individuals on staff to meet and exceed our customers' needs. MainStreet team members enjoy a friendly working environment, opportunity for personal and professional growth, generous benefits and access to resources for improving their well-being.

For more information visit our website at www.mstreetbank.com

MainStreet Bank is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.