Digital Services Specialist

OMB Bank; Springfield (MO); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Excellent work environment

Stability

Paid leave

Insurance options

Retirement match

Finance features

Job summary

OMB Bank in Springfield, MO is seeking a Digital Services Specialist to oversee electronic banking operations, including retail and business accounts, wire transfers, Mobile Deposits, and ACH. The role involves system maintenance, new business customer setup, customer support, and related backoffice tasks while working in a hybrid environment with on-site and home-office hours.

Candidates should have at least a high school diploma and banking experience; Jack Henry experience preferred; strong

Qualifications

• High school diploma or equivalent required.
• Minimum of one year banking experience or equivalent education/training.
• Jack Henry experience preferred but not required.

Responsibilities

• Oversee electronic banking tasks for retail and business customers, including wire transfers, Mobile Deposits, and ACH.
• Perform maintenance and onboarding for new business customers in the digital banking system.
• Provide customer support and perform backroom-type tasks while working remotely in a hybrid setup.

Skills

Customer service

Communication

Decision making

Math skills

Problem solving

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Jack Henry (banking software)

Job description

Description

Digital Services Specialist

Job Summary

This Digital Services Specialist performs tasks related to the oversight of retail & business electronic banking, wire transfers, Mobile Deposits, ACH, as well as any other ancillary services that are offered to online banking customers. This will include maintenance, Digital Banking new business customer setup, customer support, and other backroom type functions, while working remotely.

Primary Location/Schedule

• Hybrid work environment; schedule requires a combination of on-site and home office hours.
• On-site: 3110 S Delaware Ave, Springfield MO 65804
• Full-time – 40 hours per week average
• Monday through Friday 9:00 am – 6:00 pm; Saturdays and evenings as needed

Position Requirements

• High school diploma or equivalent
• A minimum of one year banking experience or a combination of education, training and experience equivalent
• Jack Henry experience preferred but not required
• Understanding and experience of common desktop computer applications

Required Skills

• Excellent customer service and strong communication skills
• Sound decision making skills and ability to work independently
• Strong mathematical, problem-solving and computer skills
• Effective multi-tasking and organizational skills in a fast-paced environment.
• High degree of work accuracy with attention to detail and deadlines

Employee Benefits

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
• Stability with a locally owned community bank that is growing and expanding in the region
• Paid Leave: Holidays, Vacation, Sick, Military, Bereavement, and Jury Duty
• Cost friendly insurance: medical, dental, vision, critical illness, accident, supplemental life w/ AD&D
• 100% match of retirement savings (up to plan limit)
• Value added employee finance features on select OMB products and services
• Plus more

Futures made brighter. Banking made better.

OMB Bank was founded in 1999 with a commitment to excellence in service. We offer our customers the latest in banking products and services combined with old-fashioned customer service. We are committed to giving our employees the kindness, courtesy, and professionalism they deserve. This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas.

Disclaimer

The above description relates the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform tasks outside of their regular responsibilities from time to time, as needed.

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