Commercial Customer Support Associate

MidFirst Bank; Richland (OK); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Shift differential

Descrizione del lavoro

MidFirst Bank is seeking a Commercial Services Customer Support professional to deliver direct telephone and email assistance to business and commercial clients. You will support products such as online banking, ACH origination, and cash management, while facilitating onboarding and ongoing account maintenance.

Standard Hours are Monday–Friday 10:00 a.m.–7:00 p.m., with a shift differential of $5.00/hour for select evening hours.

Competenze

• 1-3 years banking experience or college degree preferred, but not required.
• Excellent verbal and written communication skills.
• Ability to provide a high degree of customer service.
• Ability to work in a team environment with rotating responsibilities.
• Proficiency in standard computer software (Outlook, Excel) and web-based applications.
• Strong problem-solving skills with attention to detail.

Mansioni

• Provide direct telephone and email support to business and commercial clients.
• Assist with onboarding of new clients and ongoing account/service maintenance.
• Troubleshoot technical problems and assist with software installations.
• Collaborate with team to meet service level agreements.
• Read, reference and follow departmental procedures and participate in cross-training.

Conoscenze

Verbal communication

Written communication

Teamwork

MS Outlook

MS Excel

Troubleshooting

Attention to detail

Deadline-driven

Formazione

1-3 years banking experience or college degree preferred

Strumenti

MS Outlook

MS Excel

Descrizione del lavoro

This position is part of the Commercial Services Customer Support department within our Bank Operations group. This team is primarily responsible for providing direct telephone and email support to our business and commercial clients. Products and services supported include online banking, mobile banking, ACH origination, remote deposit capture, credit cards, positive pay, investment sweeps, cash vault, and many others. This role is crucial in facilitating the onboarding process for new clients and completing ongoing account and service maintenance as requested by the customer.

Standard Hours:Monday-Friday 10:00 a.m.-7:00 p.m.

Shift differential is availablefor certain hours - $5.00/hour for Monday through Friday from 5:00 p.m. - 7:00 p.m.

Requirements:

• 1-3 years banking experience or college degree preferred, but not required
• Must enjoy customer interaction and have the ability to sympathize with customers while maintaining proper controls

Must feel comfortable helping customers with technical problems, including troubleshooting computer settings and assisting with software installations

• Excellent verbal and written communication skills
• Ability to provide a high degree of customer service
• Ability to work in a team environment where responsibilities rotate
• Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
• Problem solving skill with strong attention to detail
• Ability to operate in a deadline-driven environment with specific service level agreements
• Other duties as assigned by management

In addition, the position is expected to read, reference, and interpret written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.