One-Stop Student Services Associate

University of Miami; Coral Gables (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The University of Miami’s ’Canes Central on-site in Coral Gables seeks a Canes Central Associate to deliver direct one-stop support to students, families, staff and faculty. You will handle registration, billing, financial aid and Cane Card questions with a holistic, service-oriented approach.

You will advise on enrollment options, explain awards and deadlines, document interactions, and coordinate with campus offices to resolve issues.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of relevant experience.
• Ability to communicate effectively in both oral and written form.
• Ability to process and handle confidential information with discretion.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to work evenings, nights, and weekends as necessary.

Responsibilities

• Supports a combination of assigned functions by using a holistic, one-stop-shop approach to ensure current and prospective students, parents, staff, faculty, and other constituents receive the highest-level of customer service and best-possible information on their inquiries related to registration and records, billing and payment, financial aid, Cane Card, and various other student services.
• Counsels on enrollment options, discusses deadlines, explains financial aid awards and requirements, advises on financial aid review procedures, analyzes and explains account balances, discusses refund possibilities, creates letters of expense, and directs to payment methods online or via the Cashier’s Office.
• Collaborates with other campus offices to follow up on referrals, eliminate roadblocks, reach solutions, and deliver coordinated customer care.
• Communicates regularly with students in person and via e-mail, live chat, and phone, and documents each interaction in the Cane Central case management system.
• Serves as a greeter to welcome visitors, assess their needs, check them in to meet with Cane Central team members, and provide referrals to other campus resources as needed.
• Assists with call center operations by taking inbound calls, addressing student inquiries, and directing callers to open cases via the Cane Central Submit a Case portal when needed.

Skills

Customer service

Communication

Oral and written communication

Recordkeeping

Confidentiality

Problem solving

Team collaboration

Adaptability

Education

High School Diploma or equivalent

Job description

The University of Miami’s ’Canes Central on-site in Coral Gables seeks a Canes Central Associate to deliver direct one-stop support to students, families, staff and faculty. You will handle registration, billing, financial aid and Cane Card questions with a holistic, service-oriented approach.

You will advise on enrollment options, explain awards and deadlines, document interactions, and coordinate with campus offices to resolve issues.