One Stop "Summer" Student Specialist

The Chronicle Of Higher Education, Inc.; Oxford (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Miami University in Oxford, OH, seeks a Summer One Stop Student Specialist to deliver excellent customer service across registration, financial aid, billing and payments. The role focuses on helping students and families and requires participating in a training program.

Ideal candidates are undergraduate students at Miami University with strong communication and organizational skills, capable of multitasking in a fast-paced environment.

Qualifications

• Strong customer service orientation with the ability to handle inquiries.
• Clear communication for in-person, phone and email interactions.
• Ability to manage multiple tasks with accuracy and discretion.

Responsibilities

• Provide high-quality start-to-finish customer service across One Stop services.
• Answer questions by phone, email or in person regarding registration, enrollment, financial aid, billing.
• Assist with campus outreach and greet students and families at the One Stop lobby.
• Complete assigned tasks while maintaining confidentiality and accuracy.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Confidentiality

Education

Undergraduate student at Miami University

Job description

Job Title

One Stop \"Summer\" Student Specialist

Department

EMSS One Stop JM

Worker Type

Student (Fixed Term)

Pay Information

For hourly student pay rates, please visit the Student Job Classification page on the Office of HumanResources website. For salaried student positions, contact thedepartment for pay information.

Duration of Appointment

Summer term 2026 availability required with an opportunity tocontinue work during the academic year.

Maximum Scheduled Weekly Hours

1

Job Description Summary

Student Specialist will provide customer service support on behalfof One Stop Services. The One Stop provides essential informationand problem resolution to students, parents/families, and thebroader university community in the areas of registration,financial aid, billing, and payment. This position focuses ondelivering excellent customer service to both internal and externalcustomers. It will allow students to gain applicable experience incustomer service and office applications for resume building.

Students will be expected to work a minimum number of hours duringthe summer term, and will have an opportunity to continueemployment during the academic year.

Job Description

Essential Duties

• This position requires a strong working knowledge of One Stop’sservice areas. Student Specialists complete a comprehensivetraining program.
• Provide high-quality start-to-finish customer service.
• Answer questions on the phone, by email, or in person in theareas of registration, enrollment, financial aid, student records,and billing and payment.
• Assist with on-campus outreach and initiatives.
• Help assist students and parents in the One Stop lobby.
• Work on various tasks as assigned.

Required Knowledge, Skills, and Abilities

• Experience in a customer service/call center position ishelpful.
• Sensitive to cultural diversity and able to communicate andinteract effectively with people of all ages and diversebackgrounds.
• Accuracy, dependability, and confidentiality are critical.
• Ability to meet expectations in a fast-paced and dynamic,customer-oriented environment.
• Be able to work independently, possess good organizationskills, strong attention to detail, and the ability to prioritizemultiple tasks.

Preferred Qualifications

• Undergraduate Student at Miami University
• In good academic standing
• College Work-Study eligibility

Additional Position Information (if applicable)

• Summer Availability Required (Summer/Winter: Maximum 40 hoursper week)
• Academic Year: Opportunity to continue Employment (Fall/Spring:Maximum 22 hours per week)

Required Application Documents

Resume

Posting Contact Information

Amy Newsom

One Stop Assistant Director

513-529-3693

[e-mail]

Additional Information

A criminal background check may be required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related toemployment should be directed to ADA Faculty Staff or 513-529-3560.Questions and follow-ups regarding requests should also be directedhere.

Miami University Values Statement

MiamiUniversity is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, therights and property of others, and the right of others to hold andexpress disparate beliefs. We believe in honesty, integrity, andthe importance of moral conduct. We defend the freedom of inquirythat is the heart of learning and combine that freedom with theexercise of judgment and the acceptance of personalresponsibility.

For more information on Miami University’s mission and core values,please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer,encourages applications from protected veterans and individualswith disabilities. Miami University prohibits harassment,discrimination and retaliation on the basis of age (40 years orolder), color, disability, gender identity or expression, geneticinformation, military status, national origin (ancestry),pregnancy, race, religion, sex/gender, status as a parent or fosterparent, sexual orientation, or protected veteran status in itsapplication and admission processes, educational programs andactivities, facilities, programs or employment practices. Requestsfor reasonable accommodations for disabilities related toemployment should be directed to ADA Faculty Staff or 513-529-3560.

Clery Act

As part of the University’s commitment to maintaining a healthy andsafe living, learning, and working environment, we encourage you toread Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics,and our drug and alcohol abuse and prevention program designed toprevent the unlawful possession, use, and distribution of drugs andalcohol on campus and at university events and activities. Thisreport also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, datingviolence, and stalking. Each year, email notification of thiswebsite is made to all faculty, staff, and enrolled students.Written notification is also provided to prospective students andemployees. Hard copies of the Annual Security & Fire SafetyReport may be obtained from the Miami University Police Departmentat 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access allrelevant and applicable labor law information.