One Stop "Summer" Student Specialist

100 Miami University; Oxford (OH); On-site; USD 16,531 - 20,664; Part time

Job summary

100 Miami University is hiring a One Stop "Summer" Student Specialist in Oxford, Ohio. This role involves providing excellent customer service to students and families across various areas including registration, financial aid, and billing.

Students will gain valuable experience while assisting in the One Stop Services and engaging in on-campus outreach. The position ranges from full-time summer work to part-time during the academic year.

Qualifications

• Experience in a customer service/call center position is helpful.
• Sensitivity to cultural diversity and ability to communicate effectively.
• Ability to work independently and handle multiple tasks.

Responsibilities

• Provide start-to-finish customer service.
• Answer questions on registration, financial aid, and billing.
• Assist with on-campus outreach initiatives.

Skills

Customer service experience

Ability to communicate with diverse backgrounds

Organization skills

Attention to detail

Education

Undergraduate student at Miami University

Job description

Job Title

One Stop "Summer" Student Specialist

Department

EMSS One Stop

Worker Type

Student (Fixed Term)

Pay Information

Hourly student pay rates are posted on the Student Job Classification page on the Office of Human Resources website. For salaried student positions, contact the department for pay information.

Duration of Appointment

Summer term 2026. Availability required with an opportunity to continue work during the academic year.

Job Description Summary

Student Specialists will provide customer service support on behalf of One Stop Services. The One Stop provides essential information and problem resolution to students, parents/families, and the broader university community in the areas of registration, financial aid, billing, and payment. This position focuses on delivering excellent customer service to both internal and external customers and will allow students to gain applicable experience in customer service and office applications.

Essential Duties

• Provide high-quality start-to-finish customer service.
• Answer questions on the phone, by e‑mail, or in person in the areas of registration, enrollment, financial aid, student records, and billing and payment.
• Assist with on‑campus outreach and initiatives.
• Help assist students and parents in the One Stop lobby.
• Work on various tasks as assigned.

Required Knowledge, Skills, and Abilities

• Experience in a customer service/call center position is helpful.
• Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
• Accuracy, dependability, and confidentiality are critical.
• Ability to meet expectations in a fast‑paced and dynamic, customer‑oriented environment.
• Ability to work independently, possess good organization skills, strong attention to detail, and the ability to prioritize multiple tasks.

Preferred Qualifications

• Undergraduate student at Miami University.
• In good academic standing.
• College Work‑Study eligibility.

Additional Position Information

• Summer Availability Required (Summer/Winter: Maximum 40 hours per week).
• Academic Year: Opportunity to continue Employment (Fall/Spring: Maximum 22 hours per week).

Posting Contact Information

Contact: Amy Newsom, One Stop Assistant Director
Phone: 513‑529‑3693
Email: [e-mail]

Additional Information

A criminal background check may be required. All campuses are smoke‑ and tobacco‑free. This organization participates in E‑Verify.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513‑529‑3560.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.