Enrollment Support Specialist

University of Miami; United States; Remote; USD 36,000 - 56,000; Full time

Job summary

University of Miami is seeking an Enrollment Support Specialist to deliver high-quality customer service to applicants and admitted students. The role is fully remote and involves reviewing, classifying, and archiving documents across Slate, CaneLink, PowerFAIDS, and other systems.

The position requires attention to detail, strong communication, and the ability to manage multiple records tasks. Prior records experience in higher education is preferred but not required, with emphasis on secure

Qualifications

• High school diploma required; post-secondary preferred.
• 1 year of relevant work experience in records or customer service.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Serve as primary contact via phone/email for admission and financial inquiries.
• Manage incoming documents for undergraduate records and ensure correct assignment.
• Maintain data integrity in the Student Information System and resolve discrepancies.
• Support enrollment workflow, including transcript review and I-20 processing.

Skills

Customer service

Records management

Attention to detail

Multitasking

Communication skills

Education

High School Diploma

Post-secondary education preferred

Tools

Slate

PeopleSoft/CaneLink

PowerFAIDS

College Board

OnBase

Job description

The University of Miami, Division of Enrollment Management, has an exciting opportunity for a full time Enrollment Support Specialist to work remote. Under the supervision of the Manager of Records and Student Services, the Enrollment Support Specialist is responsible for delivering a high-quality customer service experience to potential applicants, current applicants, and newly admitted students and their families. In addition, this person will be responsible for reviewing, sorting, classifying, maintaining, and archiving documents, data, test scores, and other sensitive information related to a student’s official enrollment records using the University’s student information systems, including Slate, PeopleSoft/CaneLink, PowerFAIDS, College Board, and OnBase.

Department Specific Functions

Serves as the primary contact via phone and email for admission and financial aid inquiries related to applications and records from prospective students and their families, ensuring accurate, timely and coordinated support across University departments, with at least 50% of assigned responsibilities focused on high volume communication. Manages incoming documents for all undergraduate students checking for accuracy and ensuring documents are appropriately assigned to the student record. Ensure checklist items are updated accordingly. Ensures that student records are kept secure and confidential and are accurately recorded in the University’s student information system(s). Understands and communicates important concepts related to records management and utilizes a practical approach for ensuring that student records are accurately maintained. Regularly reviews and manages mismatched records in Slate, manages test scores, and processes change requests from EM functional personnel. Supports workflow management across enrollment processes, which may include assisting with final high school transcript review, coordinating document collection for application reading, and facilitating materials needed for I-20 processing. Performs ongoing record maintenance within Slate, which may include consolidating duplicate applicant and inquiry records and processing inbound files from external agencies (e.g., SAT, ACT, Scribbles). Maintains data integrity within CaneLink by supporting daily data processing activities, which may include staging table review, troubleshooting data load errors, executing search/match procedures to prevent duplicate record creation, and reviewing and resolving test score discrepancies in coordination with Slate. Other duties as assigned. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

High school diploma required. Post-secondary education preferred. No previous experience required. One (1) year of relevant work experience managing records or in customer service, preferably in a higher education or corporate setting preferred. Knowledge of records management concepts is important for this position. Strong attention to detail and ability to manage multiple projects and tasks simultaneously is required. Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators. Any relevant education, certifications and/or work experience may be considered.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service.