One-Stop Operator Manager — Sign-On Bonus Eligible

Kra-Corporation; Reno (NV); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits package

Student loan repayment assistance

Professional development funds

Lifestyle wellness dollars

Job summary

Kra-Corporation in Reno, NV seeks a Manager, One-Stop Operator to lead the daily operation of Nevada's EmployNV Career Hubs. You will coordinate OSO duties, oversee staff, and ensure high-quality service delivery across partners and the community.

The role focuses on collaboration, data-driven improvement, accessibility, and leveraging technology platforms like ATLAS and Salesforce to track customer flow and outcomes.

Qualifications

• Superior oral and written communication skills.
• Ability to work effectively with a wide range of stakeholders.
• Creative thinker with a proactive approach to problem-solving.
• Strong attention to detail and ability to manage multiple priorities.
• Commitment to serving the community and improving workforce outcomes.

Responsibilities

• Lead the seamless delivery of OSO services across Nevada Career Hubs.
• Manage staff responsible for tracking customer flow and using technology to assist job seekers.
• Lead partner meetings and drive continuous quality improvement.
• Ensure accessibility and non-discrimination in programs and services.
• Collaborate with partners to monitor referrals and performance and implement protocol improvements.

Skills

Oral communication

Written communication

Stakeholder management

Problem solving

Detail oriented

Education

Bachelor's degree in Communications/Business/Public Administration/Social Work

Tools

ATLAS

Salesforce

Job description

Kra-Corporation in Reno, NV seeks a Manager, One-Stop Operator to lead the daily operation of Nevada's EmployNV Career Hubs. You will coordinate OSO duties, oversee staff, and ensure high-quality service delivery across partners and the community.

The role focuses on collaboration, data-driven improvement, accessibility, and leveraging technology platforms like ATLAS and Salesforce to track customer flow and outcomes.