One Stop Operator

Educational Data Systems, Inc.; Erie (Erie County); On-site; USD 72,000 - 98,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a One-Stop Operator in the Erie region to oversee daily operations, coordinate partner services, and ensure integration of funding streams. The role focuses on providing excellent customer experience and compliance with all applicable policies.

The position emphasizes cross-agency collaboration, MOUs, and data-driven reporting to support Career Center operations and regional workforce development goals.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in project management and coordinating multiple partners.
• Knowledge of WIOA regulations and state policies.
• Strong verbal and written communication skills.
• Ability to develop and maintain coalitions and partnerships.

Responsibilities

• Oversee daily operations of the One-Stop and coordinate partner services.
• Promote and market all WIOA services offered through Job Centers.
• Prepare reports and maintain MOUs with partners.
• Ensure center compliance with federal/state policies and accessibility requirements.
• Represent EDSI at conferences and meetings as required.

Skills

Project management

People management

Coalitions & partnerships

Education

Bachelor's degree in business, economics, education or human resources

Tools

Microsoft Office

Job description

Title: One-Stop Operator

Classification: Exempt

Salary: $85,000/yr

Scope of Position: The One-Stop Operator will oversee daily operations and assist with implementing standardization across the region. This position will ensure successful integration of services from all funding streams to better serve customers and businesses. They will act as the MOU point of contact and a liaison with partners. Support and improve Career Center operations, data capture, customer flow, report writing and general operating capabilities. This position requires providing excellent customer experience and maintaining compliance with Federal, State, and local policies and procedures.

Essential Functions

• Ensure there is meaningful access evident in the comprehensive center for all required programs provided by system partners, and for core partners in additional centers to ensure the effectiveness of the One-Stop system
• Ensure the role of the One-Stop operator codified at WIOA Title 1, Section 121 (d); Title 20, Code of Federal Regulations, Part 678.620 is carried out as intended by regulations
• Market/promote all WIOA services offered through the Job Centers
• Provide overall coordination of partner efforts and communication with the SE WDB staff
• Coordinate and participate in meetings with the WDB and prepare reports as required
• Maintain relationships with and convene quarterly meetings with MOU partners
• Develop MOUs with non-mandatory One-Stop partners as approved by the NWPA WDB
• Assist in defining roles and responsibilities of partners required for the MOU
• Ensure the center is in compliance with all Federal, State, WIOA, and NWPA WDB policies
• Maintain compliance to all federal/state accessibility requirements and related policies
• Work with the leadership team, contractor’s staff, and program staff to ensure customer flow, service delivery and data management are effective and efficient
• Provide positive vision for required changes during program operation
• Facilitate monthly direct reports to provide to the Director
• Maintain accurate tracking information, which includes providing the Director sufficient data on performance and quality
• Ensure program participants are given high quality customer service
• Coordinate and participate in meetings with the WDB and prepare reports as required
• Represent EDSI at conferences, meetings, and targeted social functions as required
• Work under the guidance of supervisor to implement the regional vision
• Other opportunities as available

Education and Experience Requirements

• Thorough knowledge of WIOA regulations and state policies
• Project management experience
• Experience in managing people, building and maintaining coalitions and partnerships
• Bachelor's degree in business, economics, education or human resources, or related experience in business, management, professional training, adult teaching or sales or equivalent experience preferred
• Ability to converse with a large range of professionals and demonstrate a positive, professional attitude
• Skills and experience in providing career development assistance
• Ability to prioritize tasks and document visits and contacts
• Ability to demonstrate strong verbal and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Knowledge of Microsoft Office programs
• Valid Driver’s License and an insured automobile are required

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

EDS I (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.