One Stop Navigator

Texas State University; San Marcos (TX); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Excellent health insurance

Generous paid time off

Wellness program

Tuition benefits

Retirement plan with employer features

Zusammenfassung

Texas State University seeks an One Stop Navigator to assist students and families through admissions, financial aid, and payment processes. The role emphasizes excellent communication and a student-centered approach, guiding them from application to enrollment decisions.

You will collaborate with multiple campus offices, document interactions, and advise on next steps while upholding university policies. This position requires adaptability, problem-solving, and strong organizational skills in a

Qualifikationen

• Customer service experience required.
• Exceptional customer service and interpersonal skills.
• Proficiency with common software and campus information systems preferred.

Aufgaben

• Understand and interpret the needs of students and provide quality student service for all home office service areas.
• Engage daily with students via email, chat, online meetings, calls, etc.
• Offer personalized customer service while representing Texas State and its values.
• Accurately document interactions with students.
• Determine the quickest, most effective ways to answer student or parent questions.
• Escalate queries and concerns as needed and appropriate.
• Troubleshoot common issues with technology and student access.
• Undergo ongoing training on federal, state, and institutional regulations, policies and procedures.
• Perform other duties as assigned.

Kenntnisse

Customer service

Interpersonal skills

Communication

Teamwork

Ausbildung

Bachelor's degree

Tools

CRM systems

Student information systems

PC proficiency

Jobbeschreibung

Job Opportunities at Texas State University

Please see Special Instructions for more details.

Additional Information

Occasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

• Customer service experience required
• Exceptional customer service and interpersonal skills

Preferred Qualifications

• Bachelor’s Degree
• Highly proficient written and verbal communicator
• Proven ability to work independently and as a team
• Proven problem-solving and critical thinking skills
• Strong organizational skills
• Professional level use of English language
• Proficient with PC, student information systems, and customer relationship management systems
• Bilingual Spanish is a plus

Job Description

The TXST One Stop works with the offices of Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes.

The One Stop Navigator in the TXST One Stop will work closely with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication and customer service skills are essential to this position. Also critical to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.

Job Duties

• Responsible for understanding and interpreting the needs of students and providing quality student service for all home office service areas
• Engage daily with students via email, chat, online meetings, calls, etc.
• Offer personalized customer service while representing Texas State and its values
• Accurately document interactions with students
• Determine the quickest, most effective ways to answer student or parent questions
• Escalate queries and concerns as needed and appropriate
• Troubleshoot common issues with technology and student access
• Undergo ongoing training on federal, state, and institutional regulations, policies and procedures
• Ability to comply with university policies
• Ability to answer student and parent questions of considerable depth regarding the home offices and in the most effective and efficient manner possible
• Perform other duties as assigned

Additional Information to Applicants

Occasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.

Job Open Date

Job Open Date 10/21/2026

Job Close Date (posting closes at midnight)

Job Close Date (posting closes at midnight) 10/26/2026

Open Until Filled No

Normal Work Days

Normal Work Hours Start 8:00AM

Normal Work Hours End 5:00PM

Posting Notices

Legal and Required Notices

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.

Why Choose Texas State University?

Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:

• Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
• Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
• Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
• Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
• Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks.
• Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
• Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html

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Office of Human Resources