One-Stop Generalist I - 005357

University of South Alabama; Mobile (AL); On-site; USD 28,000 - 40,000; Full time

Job summary

The University of South Alabama’s One-Stop department is hiring a One-Stop Generalist I to assist students with navigating the university experience and accessing financial aid and student services. The role emphasizes delivering accurate information with a student-first mentality during office hours and events.

This position requires a high school diploma (or equivalent) and at least two years of related experience, with preference for customer service experience in higher education settings.

Qualifications

• High school diploma or equivalent is required, with two years of related experience.
• Equivalent combination of education and experience may be considered.
• Preferred qualifications include customer service in a student-focused environment.

Responsibilities

• Supports student efforts to transition to USA and reach completion goals.
• Answers questions via phone, live chat, and in person about federal financial aid, student accounts, and other services.
• Directs inquiries to other departments as applicable.
• Logs communications in the database for audit purposes.
• Assists with onboarding and refresher trainings.
• Provides accurate information quickly with strong communication skills.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Posting Details

Position Number: 005357

Position Title: One-Stop Generalist I - 005357

Division: Finance and Administration

Department: 172653 - SFS One-Stop

Minimum Qualifications: High school diploma or equivalent and two years of related experience. An equivalent combination of education and experience may be considered.

Preferred Qualifications: Customer service in a student focused higher education environment or student support services is preferred.

The University of South Alabama's One-Stop department of is seeking to hire a One-Stop Generalist I.

Essential Functions

• Supports student efforts to successfully transition to USA and reach their completion goals, providing guidance to applicants and students who need additional support to navigate the student experience.
• Answers incoming questions via phone calls, live chats, and in-person visits regarding federal financial aid, student account services, and questions related to other student services areas as needed.
• Directs incoming inquiries to other departments, as applicable.
• Logs communications in the database for audit trail purposes.
• Assists with onboarding and refresher trainings.
• Provides accurate information quickly, efficiently, and with a positive attitude by demonstrating a high-level of communication skills and extensive knowledge.
• Ensures calls and visits are managed with a student-first mentality.
• Attends and participates in schedules events during and after office hours, as needed.
• Participates in extended office hours as scheduled during the year.
• Provides general office support that assists in the functioning of the office.
• Regular and prompt attendance.
• Ability to work schedule as defined and additional hours as required.
• Related duties as required.

Posting Information

Number of Vacancies: 1

Job Open Date: 11/04/2026

Open Until Filled: Yes

Working Days: Monday - Friday

Working Hours: 8:00 a.m. - 5:00 p.m.

Job Location: Main Campus

Full-time or Part-Time: Full Time

Regular or Temporary: Regular

Supplemental Questions

1. * Are you at least 18 years of age?
   • Yes
   • No
2. * Do you have a legal right to work in the United States?
   • Yes
   • No
3. * The University of South Alabama typically does not sponsor individuals for staff positions. Will you now or in the future require sponsorship for employment visa status?
   • Yes
   • No
4. * What is the highest level of education you have completed?
   • Less than High School
   • High School Diploma or equivalent
   • Associates Degree
   • Bachelors Degree (or will obtain within 6 months)
   • Masters Degree (or will obtain within 6 months)
   • Terminal Degree (or will obtain within 6 months)
5. * How many years of related experience do you have?
   • Less than 1 year
   • Between 1 - 3 years
   • Between 3 - 5 years
   • Between 5 - 7 years
   • More than 7 years
6. * How did you hear about this position?
   • USA website
   • LinkedIn
   • Zip Recruiter
   • Indeed
   • HigherEd Jobs
   • Alabama Career Center / Alabama Works
   • Facebook
   • Word of mouth
   • Other

Applicant Documents

Required Documents Optional Documents

1. Resume
2. Cover Letter

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. If you feel you have been discriminated against, please notify the Equal Employment Opportunity Investigator or the Associate Vice President, Finance and Administration/CHRO.

EO Employer minorities/females/veterans/disabilities/sexual orientation/gender identity.

Annual Security and Fire Safety Report The University of South Alabama publishes certain crime statistics for the most recent three-year period as required by the Jeanne Clery Act. The Annual Security and Fire Safety Report is required by federal law and contains policy statements and crime statistics for the school. The report, along with additional information, is available online at http://www.southalabama.edu/departments/police/resources/fireandsafetyreport.pdf. You may also request a paper copy from the University Police office located at 290 Stadium Blvd, Beta Gamma Commons Building, Mobile, AL 36688.

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