Scheduling Specialist Cancer Center

St. Charles Health System Inc.; Bend, Northern (OR, KY); Hybrid; USD 31,000 - 41,000; Full time

Job summary

St. Charles Health System in Bend, Oregon, seeks a Cancer Center Scheduling Specialist to manage appointments for medical and radiation oncology, infusion procedures, and related visits.

You will register patients, verify insurance, handle authorizations, and maintain accurate schedules while delivering exceptional service to patients and clinicians in a fast-paced cancer center. This role requires strong communication, attention to detail, and ability to coordinate care across multiple

Qualifications

• Required: High school diploma or GED; associates preferred.
• Minimum one year of customer service experience; oncology/medical office experience preferred.
• Knowledge of medical terminology and procedures.
• Experience with scheduling and patient registration.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Schedule inpatient/outpatient procedures and appointments as ordered.
• Coordinate various appointment types and referrals.
• Handle patient registration and insurance authorizations.
• Communicate effectively with patients, staff, and physicians.
• Maintain accurate scheduling records and assist with pre-registering patients.
• Cover Bend and Redmond sites if needed.

Skills

Customer service

Medical terminology

Scheduling

Phone etiquette

EMR systems

Education

High school diploma or GED

Associates degree or higher preferred

Tools

MS Office

Scheduling software

Job description

Pay range: $22.30 - $30.11 Medical Oncology - Bend, Oregon

ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Cancer Center Scheduling Specialist

Reports to Position: Cancer Center Operations Manager

Department: St. Charles Cancer Center

Date last reviewed: February 2022

OUR VISION

Creating America’s healthiest community, together

OUR MISSION

In the spirit of love and compassion, better health, better care, better value

OUR VALUES

Accountability, Caring and Teamwork

DEPARTMENT SUMMARY

The Cancer Center at St. Charles Health System is a comprehensive cancer center that provides holistic care to our patients. The cancer center provides chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship, and other supportive care treatments. All of our staff support our patients in the various stages of their treatments.

POSITION OVERVIEW

The Cancer Center Scheduling Specialist at St. Charles Health System is responsible for scheduling appointments for medical oncology, radiation oncology, infusion procedures, office visits, referrals, and diagnostic exams. Additional duties may include any or all of the following: Patient registration, information retrieval, insurance authorizations, charge capture and other duties. The Scheduling Specialist must maintain excellent customer service relations with patients, hospital staff, office staff and physicians. This position does not directly supervise any other Caregivers.

ESSENTIAL FUNCTIONS AND DUTIES

Schedules inpatient/outpatient procedures and appointments as ordered by the patient’s physician or authorized designee.

Schedules multiple appointment types including: new patient visits, infusion/chemotherapy services, radiation therapy services, medical oncology services, physician referrals, imaging studies, blood transfusions, and other procedures.

Coordinates patient care with outside facilities.

Demonstrates excellent customer service skills and handles high volume of calls.

Understands medical terminology and procedures.

Responsible for communicating pertinent information related to procedures.

Accurately process written orders, enters appointments into scheduling system.

Prioritizes work to ensure all details are addressed and proper documentation is input into system.

Responsible for accurate patient registration.

Pre-registers the patient in the registration system, collects patient demographics, insurance information and collects required co-pay/deposits.

Processes payment accurately, and completes daily deposits.

Understands how to perform RTE (real time eligibility) for insurance benefits.

Assists with prior authorization when needed.

Retrieves and scans patient records and forms into appropriate EMR systems.

Prepares physician reports and correspondence.

Responsible for accurate charge entry and performs review of charges.

May be required to cover responsibilities in Bend and Redmond sites.

Assists with special projects as needed.

Supports the vision, mission, and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality.

Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High school diploma or GED. Preferred: Associates degree or higher.

LICENSURE/CERTIFICATION/REGISTRATION

Required: N/A. Preferred: N/A.

EXPERIENCE

Required: Minimum one (1) year experience in customer service work. Knowledge of medical terminology and procedures. Preferred: One (1) year working in a physician’s office, medical clinic, or hospital setting. Experience in scheduling and registration. Oncology/ medical office practice experience.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. Ability to multi-task and work independently in a high pace office environment. Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees. Attention to detail. Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office. Demonstrates proper phone etiquette. Uses active listening skills. Prioritizes workload to assure timely completion of tasks.

PHYSICAL REQUIREMENTS

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP

Schedule Weekly Hours: 40

Caregiver Type: Regular

Shift: First Shift (United States of America)

Is Exempt Position? No

Job Family: SCHEDULER

Scheduled Days of the Week: Monday-Friday

Shift Start & End Time: 8:00 - 5:00

St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.

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