Oncology Scheduling Specialist — Patient Access & Coordination

Frederick Health Hospital, Inc.; Frederick, Northern (MD, KY); Hybrid; USD 38,000 - 50,000; Full time

Job summary

Frederick Health Hospital, Inc. is seeking an Oncology Scheduler to manage scheduling for Medical and Radiation Oncology, Chest Surgery, and IVOP. You will handle multiple phone lines, gather patient information to pre-register in Meditech Expanse or Aria EMR, and ensure pre-visit paperwork is completed.

The role emphasizes strong communication with clinical teams, accurate data entry, and timely patient service. A high school diploma and healthcare office experience are required.

Qualifications

• Two years of healthcare office experience; oncology office preferred.
• Proficiency in MS Word and Outlook; EMR experience with Meditech Expanse and Aria preferred.
• Excellent verbal and written communication; professional telephone skills.
• Ability to manage multiple phone lines.
• Strong organizational skills and multitasking ability.
• Ability to maintain confidentiality and professional communication.
• High School Diploma or GED is required.

Responsibilities

• Answer scheduling related calls and schedule physician visits.
• Maintain communication with clinical teams and Office Supervisor.
• Direct calls and take accurate messages per policies.
• Manage multiple phone lines.
• Triage calls to the Triage RN.
• Reschedule patients per Office Supervisor.
• Collaborate with Interpreting Services as needed.
• Maintain patient satisfaction in all interactions.
• Respond to voicemails within the business day.
• Provide administrative support for Oncology Service Line.
• Coordinate with Pharmaceutical Representatives as needed.
• Attend department staff meetings.
• Use MS Office, Meditech Expanse, and Aria to schedule appointments.
• Office support for multiple service areas.
• Operate office equipment and access email/calendar.
• Other duties as assigned.

Skills

Healthcare office experience

MS Word / Outlook

Multiline phone handling

Confidentiality

Communication skills

Education

High School Diploma or GED

Tools

Meditech Expanse

Aria EMR

MS Office

Job description

Frederick Health Hospital, Inc. is seeking an Oncology Scheduler to manage scheduling for Medical and Radiation Oncology, Chest Surgery, and IVOP. You will handle multiple phone lines, gather patient information to pre-register in Meditech Expanse or Aria EMR, and ensure pre-visit paperwork is completed.

The role emphasizes strong communication with clinical teams, accurate data entry, and timely patient service. A high school diploma and healthcare office experience are required.