Scheduler Cancer Center

Cone Health; Greensboro (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Cone Health in Greensboro, North Carolina is seeking a Scheduler for its Cancer Center to coordinate all medical oncology appointments for patients. This includes managing laboratory, chemotherapy, and nutrition appointments while assisting with internal and external referrals as needed.

The ideal candidate will have at least 6 months of scheduling experience and exceptional communication skills to address patient inquiries. This full-time position operates Monday to Friday from 8:00am to 4:30pm.

Qualifications

• Must have at least 6 months of appointment scheduling experience.
• Experience in medical office front desk or patient care is required.

Responsibilities

• Coordinate and schedule oncology appointments for patients.
• Review clinical documentation and coordinate with departments.
• Respond to patient calls and inquiries regarding scheduling.
• Assist in urgent scheduling and support other schedulers.
• Maintain professionalism while interacting with patients.
• Reschedule appointments as necessary.

Skills

Critical thinking

Analytical skills

Communication

Customer service

Education

High school diploma or equivalent

Job description

The Scheduler Cancer Center coordinates and schedules all medical oncology appointments for new and established patients such as laboratory, chemotherapy/infusion, physician/Advanced Practice Provider new patient and follow up, injections, nutrition, genetics counseling, and education. Working under direct supervision, this role may also assist with the coordination of internal and external referral appointments as requested by their providers, nurses, and other patient care team members to provide the patient with the appropriate care they need. The schedule for this position is Monday - Friday, 8:00am-4:30pm.

Essential Job Function

• Demonstrates critical thinking and analytical skills by assessing provider availability, appointment urgency, and patient needs to accurately schedule and prioritize oncology appointments.
• Reviews clinical documentation and coordinates across multiple departments to ensure timely, appropriate, and efficient care delivery.
• Participates in process improvement initiatives related to patient access and operational efficiency.
• Assists in scheduling all medical oncology appointments requested at the direction of the provider or member of the provider team while following scheduling guidelines established by the campus.
• Responds to incoming telephone calls and voicemail messages from patients related to scheduling in a timely manner to address requests, questions and concerns.
• Assists other cancer center schedulers in completing urgent scheduling needs, as well as offering assistance to other schedulers during periods of heavy workloads.
• Demonstrates courtesy, dignity, professionalism, and sincerity when communicating with patients, as well as reviews appointments to ensure understanding when needed.
• Answers patient questions related to scheduling and working with patients to resolve any issues, concerns, or conflicts.
• Reschedules patient appointments when required and informs physician/nurse if patient is rescheduling chemotherapy appointment.
• Schedules appointments requiring prior authorization within established guidelines to ensure authorization can be obtained before services are rendered.
• Performs other duties as assigned.

Education

• Required: High school diploma or equivalent

Experience

• Required: 6 months of appointment scheduling, medical office front desk, or patient care experience.