Oncology Scheduler- Emergency Relief

Frederick Health Hospital, Inc.; Frederick, Northern (MD, KY); Hybrid; USD 38,000 - 50,000; Full time

Job summary

Frederick Health Hospital, Inc. is seeking an Oncology Scheduler to manage scheduling for Medical and Radiation Oncology, Chest Surgery, and IVOP. You will handle multiple phone lines, gather patient information to pre-register in Meditech Expanse or Aria EMR, and ensure pre-visit paperwork is completed.

The role emphasizes strong communication with clinical teams, accurate data entry, and timely patient service. A high school diploma and healthcare office experience are required.

Qualifications

• Two years of healthcare office experience; oncology office preferred.
• Proficiency in MS Word and Outlook; EMR experience with Meditech Expanse and Aria preferred.
• Excellent verbal and written communication; professional telephone skills.
• Ability to manage multiple phone lines.
• Strong organizational skills and multitasking ability.
• Ability to maintain confidentiality and professional communication.
• High School Diploma or GED is required.

Responsibilities

• Answer scheduling related calls and schedule physician visits.
• Maintain communication with clinical teams and Office Supervisor.
• Direct calls and take accurate messages per policies.
• Manage multiple phone lines.
• Triage calls to the Triage RN.
• Reschedule patients per Office Supervisor.
• Collaborate with Interpreting Services as needed.
• Maintain patient satisfaction in all interactions.
• Respond to voicemails within the business day.
• Provide administrative support for Oncology Service Line.
• Coordinate with Pharmaceutical Representatives as needed.
• Attend department staff meetings.
• Use MS Office, Meditech Expanse, and Aria to schedule appointments.
• Office support for multiple service areas.
• Operate office equipment and access email/calendar.
• Other duties as assigned.

Skills

Healthcare office experience

MS Word / Outlook

Multiline phone handling

Confidentiality

Communication skills

Education

High School Diploma or GED

Tools

Meditech Expanse

Aria EMR

MS Office

Job description

1562 Opossumtown Pike
Frederick, MD 21702, USA

Description

Job Summary

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

The Oncology Scheduler is responsible for answering scheduling related calls for Medical Oncology, Radiation Oncology, Chest Surgery, and IVOP. The Oncology Scheduler will answer multiple line telephones in a timely, professional manner, and schedule physician new consult and follow-up appointments according to the practice template within the Meditech Expanse, and/or Aria EMR. The Oncology Scheduler gathers appropriate patient information to pre-register the patient within these EMRs and ensures pre-visit paperwork is sent to the patient for completion. The Oncology Scheduler directs other calls to appropriate staff as needed.Performs other administrative duties as assigned.

Example of Essential Functions:

• Answers scheduling related calls and inquiries. Schedules physician visits according to the practice template.
• Maintains exceptional communication with the clinical teams and Office Supervisor to ensure all inquiries are handled appropriately, providing the best service possible.
• Appropriately directs calls, takes accurate messages or responds to calls by utilizing knowledge of policies, procedures and practices.
• Maintains multiple phone lines, placing a caller on hold while another line is answered.
• Triages calls to the Triage RN with clinical related issues.
• Reschedule patients as needed, taking direction from the Office Supervisor.
• Collaborate with Interpreting Services as appropriate.
• Maintains exceptional patient satisfaction in all interactions.
• Manages voicemail box and responds to voicemails within the business day.
• Administrative Support Duties
• Assists in the coordination of Oncology Service Line activities and events with internal and external customers.
• Coordinates lunch or breakfast with Pharmaceutical Representatives.
• Department Specific Duties
• Attends and contributes to department staff meetings and Patients At Risk for Unhappiness meetings.
• Uses various software applications and electronic health records, such as MS Office, Meditech, Meditech Expanse, and Aria to create correspondence and schedule appointments.
• Office Support for Multiple Service Areas
• Operates office equipment such as photocopier, fax machine and calculator.
• Operates personal computer to access e-mail and electronic calendar.
• Other duties as assigned.

Required Knowledge, Skills and Abilities:

• At least two years prior experience in a healthcare office setting; Oncology office experience preferred. Additional education may be substituted for experience.
• Intermediate proficiency and accuracy in the use of software programs such as MS Word, and Outlook; Experience with electronic heath records, such as Meditech Expanse, and Aria, preferred.
• Excellent communication skills, both verbal and written; professional telephone communication;
• Ability to manage multiple phone lines;
• Strong organizational skills and ability to prioritize and manage multiple tasks;
• Ability to communicate information and ideas in speaking so others will understand;
• Ability to understand written sentences and paragraphs in work related documents;
• Ability to work professionally with a diverse population base;
• Ability to maintain a high level of confidentiality;
• Ability to create, compose and edit written materials;
• Ability to analyze and solve problems;

Minimum Education, Training, and Experience Required:

• High School Diploma or GED required. Vocational training preferred.

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

__Neonate (0 thru 30 days)

__Infant (31 thru 12 months)

__Child (13 months thru 12 years)

__Adolescent (13 years thru 17 years)

__Adult (18 years thru 65 years)

__Geriatric (66+ years)

_xPerformance of job does not require patient contact

Physical Demands:

Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes).While work is mostly done sitting, a certain amount of walking or standing is often necessary.

Ergonomic Risk Factors:

Repetition :Repeating the same motion over and over again places stress on the muscles and tendons.The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Requires sitting in a normal seated position for extended periods of time;

Reaching by extending hand(s) or arm(s) in any direction; and

Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.

Working Conditions:

• Bloodborne Pathogens Exposure Risk:Category C – NO exposure to blood or body fluids.

Reporting Relationship:

Reports to Oncology Managers and the Office Supervisor.

Caring for you as you care for the CommUNITY

Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Hourly range: $18.09 -$24.24

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.