Oncology Scheduling Specialist

UNC Health; Chapel Hill (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Chapel Hill, NC, is seeking an Administrative Specialist to schedule return appointments in Adult Oncology clinics and coordinate complex scheduling. You will maintain daily reports, support department standards, and assist physicians, nursing staff, and management.

Onsite work with a 40-hour week and day schedule. Requirements include a high school diploma or GED, with at least two years of clerical or administrative experience.

Qualifications

• Customer-focused approach with ability to resolve customer issues.
• Proficient in Microsoft Office to produce reports and documents.
• Ability to learn and master scheduling systems and processes.

Responsibilities

• Complex coordination of appointments for patients.
• Completing the check-out process for all patients and maintaining a daily EOD report for assigned disease group.
• Maintaining No Show, Cancel Visit, and Reschedule report as outlined in department guidelines.
• Cross-training and cross coverage with other disease groups as needed.
• Answering incoming calls and returning calls from voicemail.
• Train others using verbal and written communication.
• Provide patients with support and guidance as needed.

Skills

Customer focus

Microsoft Office

Scheduling system

Communication

Problem solving

Education

HS Diploma or GED

Tools

Scheduling system

Microsoft Office

Job description

UNC Health in Chapel Hill, NC, is seeking an Administrative Specialist to schedule return appointments in Adult Oncology clinics and coordinate complex scheduling. You will maintain daily reports, support department standards, and assist physicians, nursing staff, and management.

Onsite work with a 40-hour week and day schedule. Requirements include a high school diploma or GED, with at least two years of clerical or administrative experience.