Oncology Scheduling Associate — Patient Care Coordinator

UPMC; Butler (Butler County); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Premier Benefits

Growth opportunities

Weekdays only

Job summary

UPMC Hillman Cancer Center in Butler, PA seeks a Scheduling Specialist, Associate to support a busy medical oncology office. You will coordinate chemotherapy, injections, labs, and related appointments, ensuring MD orders and authorizations are processed, while providing compassionate patient support.

You will communicate with patients and collaborate with clinicians, handling calls, registrations, and scheduling in a fast-paced, team-based environment.

Qualifications

• Clinical background in healthcare or related support roles.
• Scheduling experience in healthcare with ability to manage multiple priorities and high appointment volume.
• Excellent customer service and compassionate approach when working with patients and families.
• Excellent phone communication skills and professional handling of patient calls.
• Ability to work independently while collaborating with physicians, nurses and team members.
• Detail-oriented and organized to ensure scheduling accuracy and patient information.

Responsibilities

• Appointment Coordination: Schedule and manage chemotherapy, injections, lab, port flush, and related appointments with proper MD orders, referrals, and authorizations.
• Chart Preparation: Complete pre-treatment chart prep tasks, verify signed orders and treatment authorizations.
• Patient Follow-Up: Contact patients about missed or canceled appointments and reschedule in Epic.
• Care Liaison: Act as the contact between clinical staff, physicians, and financial coordinators for scheduling treatments and injections.
• Patient Communication: Handle all patient calls for treatment, injections, and labs scheduling or rescheduling.
• Front Office Support: Assist with phones, scheduling, chart prep, and coverage as needed; follow system-wide competencies.
• Advise and educate patients on scheduling resources, registration details, directions, and preparation for appointments.
• Attend Scheduling Services meetings, trainings and educational discussions as scheduled.
• Maintain confidentiality of employee and patient information at all times.
• Provide world-class patient experience focusing on service excellence and one contact resolution.

Skills

Clinical background

Scheduling experience

Customer service

Phone communication

Independent work

Detail oriented

Education

High School Diploma

Tools

Microsoft Office

Excel

Job description

UPMC Hillman Cancer Center in Butler, PA seeks a Scheduling Specialist, Associate to support a busy medical oncology office. You will coordinate chemotherapy, injections, labs, and related appointments, ensuring MD orders and authorizations are processed, while providing compassionate patient support.

You will communicate with patients and collaborate with clinicians, handling calls, registrations, and scheduling in a fast-paced, team-based environment.