Office Assistant

UPMC; Butler (Butler County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Hillman Cancer Center in Butler, PA, is seeking a full-time Office Assistant to support a medical oncology office. The role focuses on managing patient appointments, answering calls, and assisting with patient check-ins and documentation.

The ideal candidate will have experience in an outpatient medical office, handle high call volumes, and be comfortable with electronic medical records and medical terminology. This is a daylight, Monday–Friday position with no evenings or weekends.

Qualifications

• High school diploma or GED required.
• 1 year work experience, preferably in a medical office.
• Knowledge of medical terminology preferred.

Responsibilities

• Verify information and records in the medical record and scheduling system.
• Schedule, coordinate, and reschedule patient appointments and relay messages to staff.
• Greet and register patients, provide instructions, and guide to appropriate departments.
• Maintain waiting area cleanliness and organization.
• Prepare patient charts for upcoming appointments.
• Answer calls, screen, and provide information to patients and departments.
• Maintain physician schedules and confirm appointments to ensure proper timing.
• Complete paperwork such as encounter forms and referrals; assist with billing information.

Skills

Excellent communication

Customer service

Multitasking

Education

High school diploma or GED

Tools

EMR systems

Job description

Are you ready to make a difference in the lives of cancer patients? Look no further! UPMC Hillman Cancer Center is thrilled to offer an exciting opportunity for a full-time Office Assistant to support our medical oncology office in Butler, PA. If you're passionate about efficient patient care, excellent communication, and contributing to a dynamic team, this role is for you.

Why Choose Us?

• Meaningful Work: As an Office Assistant, you'll play a vital role in making and scheduling patient appointments, ensuring timely and efficient service.

• Work-Life Balance: Enjoy a Monday-Friday daylight schedule-no evenings, weekends, or holidays!

• Patient-Centric Approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.

• Ideal Candidate: If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!

• Make an Impact: Explore this opportunity and discover how you can positively influence the lives of others while building the career you've always dreamed of.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

Qualifications:

• High school diploma or GED is required.
• 1 year work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran