Oncology Patient Services Concierge & Scheduler

US Oncology Inc.; Plano (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

US Oncology Network in Plano, TX seeks a Patient Services Coordinator to greet patients, schedule appointments, register information, and route calls for the Medical Oncology Department at 6957 W. Plano Parkway.

This full-time role offers multilevel progression (Level 1, 2, Sr) with a focus on confidentiality, accuracy in paperwork, and exceptional patient service within a community oncology network.

Qualifications

• HS diploma or equivalent is required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) is required.
• Must complete required e-learning courses within 90 days of occupying position.
• At least 18 months front medical office receptionist experience with insurance forms and scheduling software is required.
• Knowledge of the practice’s personnel, daily routines, and scheduling is a plus.
• For Sr level, at least 5 years front medical office receptionist experience is required.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Registers and schedules appointments efficiently and provides appointment details.
• Answers, screens, and directs routine calls, then relays messages to staff.
• Checks patients in and out; collects co-pays and balances and provides receipts.
• Maintains confidentiality and HIPAA compliance with patient records.
• Provides general administrative support and maintains a neat lobby.

Skills

Receptionist experience

Customer service

Microsoft Office proficiency

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

US Oncology Network in Plano, TX seeks a Patient Services Coordinator to greet patients, schedule appointments, register information, and route calls for the Medical Oncology Department at 6957 W. Plano Parkway.

This full-time role offers multilevel progression (Level 1, 2, Sr) with a focus on confidentiality, accuracy in paperwork, and exceptional patient service within a community oncology network.