Oncology Patient Concierge & Care Coordinator

IHA; Pontiac (MI); On-site; USD 45,000 - 70,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Patient Visit Specialist - Oncology to deliver high-level patient and guest support at the Cancer Center. You will guide unfamiliar patients to their destinations and ensure a warm hand-off to staff, while coordinating care with providers to support each patient’s needs.

Key duties include handling scheduling questions, verifying insurance, securing authorizations, coordinating visits, and assisting with billing and records to maintain smooth clinic

Qualifications

• High School Diploma or GED is required; coursework in billing/insurance is preferred.
• Minimum 2 years of experience in a medical or physician office or similar healthcare setting.

Responsibilities

• Acts as a point of contact for patient scheduling questions and concerns.
• Obtains insurance verification and secures required authorizations.
• Schedules, confirms, and reschedules office and infusion appointments.
• Assists with port placement and chemo/admission coordination with providers.
• Collects payments and supports accurate billing processes.
• Maintains patient records and supports day-to-day operations.

Skills

Customer service

Communication

Care coordination

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Patient Visit Specialist - Oncology to deliver high-level patient and guest support at the Cancer Center. You will guide unfamiliar patients to their destinations and ensure a warm hand-off to staff, while coordinating care with providers to support each patient’s needs.

Key duties include handling scheduling questions, verifying insurance, securing authorizations, coordinating visits, and assisting with billing and records to maintain smooth clinic