Oncology Patient Experience Specialist (Day Shift)

Trinity Health Corp.; Livonia (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Day-one benefits for eligible team

Career growth opportunities

Supportive, team-oriented workplace

Meaningful work helping patients

Job summary

Trinity Health IHA Medical Group in Livonia, MI, is seeking a Patient Visit Specialist - Oncology to deliver outstanding service to every patient and ensure seamless coordination of care within the Cancer Center.

You will guide unfamiliar patients, support day-to-day operations, and work closely with providers to coordinate care. A high school diploma and at least two years in a medical setting are required.

Qualifications

• 2 years of experience in a medical or physician office or comparable healthcare environment.
• High School Diploma or GED is required; coursework in insurance/billing is preferred.

Responsibilities

• Acts as a point of contact for providers and staff with any patient scheduling questions or concerns.
• Obtains insurance verification and secures authorization required for services provided at the Cancer Center.
• Schedule, confirm, and reschedule office and infusion appointments.
• Port placement with interventional radiology Chemo and direct admits with Providers.
• Collect payments and support accurate billing processes.
• Schedules research patient per research protocol.
• Maintain patient records and support day-to-day office operations.

Skills

Customer service

Scheduling

Insurance verification

Billing support

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in Livonia, MI, is seeking a Patient Visit Specialist - Oncology to deliver outstanding service to every patient and ensure seamless coordination of care within the Cancer Center.

You will guide unfamiliar patients, support day-to-day operations, and work closely with providers to coordinate care. A high school diploma and at least two years in a medical setting are required.