Patient Visit Specialist - Hematology Oncology Oakland

Trinity Health Corp.; Oakland (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Team-oriented workplace

Job summary

Trinity Health IHA Medical Group is seeking a Patient Visit Specialist - Oncology to deliver exceptional patient support in a fast-paced Cancer Center. You will coordinate patient flow, verify insurance, schedule appointments, and work with providers to ensure timely care delivery.

The role requires 2 years in a medical office, strong customer service, and attention to detail. Day shift, full-time, with competitive benefits and opportunities for growth within the center.

Qualifications

• High School Diploma or GED required and prefer coursework in medical billing/education.
• Minimum 2 years of experience in a medical/physician office or equivalent healthcare setting.
• Familiarity with insurance verification and patient scheduling processes preferred.

Responsibilities

• Acts as primary contact for patient scheduling questions or concerns.
• Obtains insurance verification and secures necessary authorization for services.
• Schedules, confirms, and reschedules office and infusion appointments.
• Port placement coordination with interventional radiology.
• Assists with chemo and direct admits with providers.
• Collects payments and supports accurate billing processes.
• Schedules research patients per protocol.
• Maintains patient records and day-to-day office operations.

Skills

Patient scheduling

Insurance verification

Billing support

Customer service

Interdepartmental coordination

Education

High School Diploma or GED

Tools

EMR systems

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Patient Visit Specialist - Oncology to join our team. In this role, you will provide a high level of support and customer service for all patients and guests of the Cancer Center. Assure that patients who are unfamiliar with the Cancer Center are personally guided to their destination and provided a “warm hand-off” to the staff. Works directly with the providers to assure proper coordination of care for each patient.

What You’ll Do:

• Acts as a point of contact for providers and staff with any patient scheduling questions or concerns.
• Obtains insurance verification and secures authorization required for services provided at the Cancer Center.
• Schedule, confirm, and reschedule office and infusion appointments.
• Port placement with interventional radiology
• Chemo and direct admits with Providers.
• Collect payments and support accurate billing processes.
• Schedules research patient per research protocol.
• Maintain patient records and support day-to-day office operations.

General Requirements:

• EDUCATION: High School Diploma or GED. Coursework in insurance/billing, medical practice education or seminars are all preferred.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 2 years of experience in a medical or physician office or comparable healthcare environment.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you’re passionate about helping others and providing exceptional customer service, we’d love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.