Oncology Patient Care Coordinator - Scheduling & Support

New England Cancer Specialists; Westbrook (ME); On-site; USD 18,000 - 30,000; Full time

Job summary

New England Cancer Specialists (NECS) is seeking a full-time Patient Care Coordinator (PCC) for our Westbrook office. The PCC schedules and coordinates all internal and external appointments and procedures, manages conflicts, and maintains physician schedules in EMR/Outlook.

Strong customer service, communication, and problem-solving skills are essential. Responsibilities include answering calls, triaging questions, entering non-clinical orders, training new staff, and supporting staff during

Qualifications

• High school diploma or GED required; Medical Assistant Certification preferred.
• Minimum one year clerical/Medical Secretary experience in healthcare, oncology preferred.
• Knowledge of medical terminology; familiarity with EMR systems.

Responsibilities

• Schedules appointments for patients by phone or in person following scheduling guidelines.
• Completes non-clinical orders in patient charts within required timelines.
• Maintains physician calendars in EMR, Outlook, and scheduling software.
• Answers calls, triages issues, and forwards to appropriate staff.
• Communicates instructions for upcoming appointments and procedures clearly.
• Returns calls by end of business day; supports team meetings and care planning.
• Assists training of new staff and provides peak-time support.
• Organizes mail/faxes and scans records into EMR; maintains professional demeanor.

Skills

Scheduling appointments

Customer service

Phone triage

Communication

Problem solving

Team collaboration

Education

High school diploma or GED

Medical Assistant Certification preferred

Tools

EMR systems

Outlook

Staff scheduling software

Job description

New England Cancer Specialists (NECS) is seeking a full-time Patient Care Coordinator (PCC) for our Westbrook office. The PCC schedules and coordinates all internal and external appointments and procedures, manages conflicts, and maintains physician schedules in EMR/Outlook.

Strong customer service, communication, and problem-solving skills are essential. Responsibilities include answering calls, triaging questions, entering non-clinical orders, training new staff, and supporting staff during