Patient Care Coordinator-Float

New England Cancer Specialists; Kennebunk (ME); On-site; USD 37,000 - 62,000; Full time

Job summary

New England Cancer Specialists in Kennebunk, ME is seeking a full-time Patient Care Coordinator - Float (PCC) to serve as the face of the clinic, handling in-person and phone interactions with patients.

The PCC will schedule scans, labs, procedures, manage the physician’s calendar, process non-clinical orders, and resolve appointment conflicts while upholding confidentiality and delivering superior customer service.

Qualifications

• High School Diploma or GED required.
• 2+ years administrative experience in healthcare.
• Knowledge of medical terminology.
• Proficient with an electronic medical records system.
• Strong organizational and problem-solving skills; detail-oriented.
• Excellent written and verbal communication; good interpersonal skills.

Responsibilities

• Obtain records relevant to upcoming visit.
• Schedule outpatient appointments (transfusions, labs, procedures).
• Scan documents into patient charts.
• Answer multi-line phone; triage calls and forward messages.
• Manage and resolve appointment conflicts proactively.
• Coordinate with outside partners for prior authorizations.
• Maintain confidentiality and meet deadlines; be a team player.

Skills

Healthcare experience

Interpersonal skills

Written and verbal communication

Education

High School Diploma/GED

Tools

EMR system

Job description

New England Cancer Specialists is looking for a full-time, dynamic Patient Care Coordinator - Float (PCC)

NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from five separate locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference every day. We are proud to be the first Dana Farber Affiliate practice in the country, striving to provide the highest quality care and unmatched, holistic support for every patient, every day. in our Kennebunk, Maine location.

The PCC serves as face to face/over the phone daily contact for patients when in clinic. They schedule and coordinate all appointments, including booking scans, labs, procedures, follow up visits as well as maintaining the physician’s appointment schedule, completing all non-clinical orders, managing and resolving appointment conflicts proactively, and assisting patients to ensure they have a positive and professional experience at all times.

Job Duties

• Obtain records relevant to upcoming visit.
• Schedule any ordered outpatient appointments (i.e. transfusions, labs, procedures, etc.)
• Scan documents into patient charts.
• Answers multi-line phone, triage calls, resolve issues and answer non-clinical questions, redirects callers if necessary, takes detailed messages and/or forwards calls to appropriate persons.
• Manages and resolves appointment conflicts proactively.
• Works with outside partners to obtain prior authorizations
• Maintain confidentiality, meet deadlines, and able to problem solve.
• Demonstrate superior customer service skills and ability to be an effective team player.

Yearly Salary: $37,446-$62,400

Experience and Skills

• High School Diploma/GED, with two or more years of experience in a health care environment required.
• 2+ years of Administrative experience, preferably in a healthcare setting
• Knowledge of medical terminology
• Organizational and problem-solving skills, attention to detail and ability to prioritize all tasks.
• Ability to convey information both in writing and verbally. Must have high level of interpersonal skills to handle sensitive and confidential situations.
• Position continually requires demonstrated poise, tact and diplomacy.
• Proficient computer skills with previous experience using an electronic medical records system required.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Please note: New England Cancer Specialists engages in employer surveillance and electronic monitoring of employees through company-provided systems and devices (such as computers and phones) as permitted by Maine law. Per state law, applicants will be notified of these practices during the interview process.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Veteran

This employer may be a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll- free, at 1-866-4-USA-DOL.

All employment is decided on the basis of qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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