Oncology Patient Access & Scheduling Coordinator

US Oncology Inc.; Amarillo (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The US Oncology Network in Amarillo, TX seeks a New Patient Coordinator to support the Revenue Cycle Department. This full-time role handles new patient coordination, insurance registration, and scheduling for exams and procedures at 1000 Coulter Drive.

Under supervision, you will verify information, maintain patient records, and assist with referrals and pre-visit requirements while upholding HIPAA standards and clinic policies.

Qualifications

• High School diploma or equivalent required.
• Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses within 45 days of occupying position.

Responsibilities

• Oversee and manage the continuum of the new patient referral process within department standards.
• Provide strong customer service to patients and internal/external stakeholders as the clinic’s first contact.
• Independently assess patient needs to prioritize referrals.
• Answer phone calls, take messages, and respond to routine inquiries.
• Follow up on missing medical records and test results from referring providers.
• Obtain patient demographic, insurance, referral, and other pre-visit information.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide patients with appointment details such as time, location, directions, and instructions.
• Distribute appropriate medical forms for initial visit.
• Maintain and update physician schedules to ensure proper patient delivery.
• Work with clinical team to accommodate scheduling requests.
• Document/update patient records in designated systems.
• Support providers in solving complex administrative issues.
• Maintain confidentiality and follow HIPAA guidelines.
• Other duties as requested or assigned.

Skills

Customer service

Adaptability

Communication

Attention to detail

HIPAA compliance

Education

High School diploma or equivalent

Tools

PMS platforms

EHR platforms

MS Office

Job description

The US Oncology Network in Amarillo, TX seeks a New Patient Coordinator to support the Revenue Cycle Department. This full-time role handles new patient coordination, insurance registration, and scheduling for exams and procedures at 1000 Coulter Drive.

Under supervision, you will verify information, maintain patient records, and assist with referrals and pre-visit requirements while upholding HIPAA standards and clinic policies.