Oncology New Patient Navigator

Texas Oncology; Amarillo (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Texas Oncology in Amarillo, TX is hiring a New Patient Coordinator to join the Revenue Cycle Department at 1000 Coulter Drive. This full-time role supports patient access, schedules exams, verifies insurance, and maintains accurate records to ensure smooth new patient flow.

Under supervision, you will register patients, collect demographics, coordinate with providers, and address routine inquiries. The position emphasizes HIPAA compliance, strong customer service, and teamwork with clinical

Qualifications

• High School diploma or equivalent required.
• Two (2) years revenue cycle and/or patient access experience in healthcare preferred.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Responsibilities

• Effectively oversee and manage the continuum of the new patient referral process within department standards.
• Provides strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
• Independently assesses patient needs to prioritize and triage referrals.
• Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
• Proactively follows-up on missing medical records and test results from referring providers.
• Obtains patient demographic, insurance, referral, and other pre-visit required information.
• Verifies and registers patient accounts in the practice management system.
• Facilitates insurance benefit and eligibility investigations.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Distributes appropriate medical forms to the patient for completion prior to initial visit.
• Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
• Works in conjunction with the clinical team to accommodate scheduling requests.
• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
• Provides support and information to providers to problem solve and manage complex administrative issues.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

Skills

Customer service

Phone support

Microsoft Office

Medical terminology

HIPAA compliance

Education

High School diploma

Tools

PMS systems

EHR platforms

Job description

Texas Oncology in Amarillo, TX is hiring a New Patient Coordinator to join the Revenue Cycle Department at 1000 Coulter Drive. This full-time role supports patient access, schedules exams, verifies insurance, and maintains accurate records to ensure smooth new patient flow.

Under supervision, you will register patients, collect demographics, coordinate with providers, and address routine inquiries. The position emphasizes HIPAA compliance, strong customer service, and teamwork with clinical