Onsite Patient Access Coordinator – Oncology Scheduling

The US Oncology Network; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

The US Oncology Network is seeking a New Patient Coordinator to join the Texas Oncology team in Dallas. This full-time role supports the Oncology Department by managing the new patient referral process, triaging referrals, and serving as the first point of contact for patients and providers.

Ideal candidates have 2 years of revenue cycle or patient access experience, familiarity with PMS/EHR systems, and strong Microsoft Office skills. Onboarding within 45 days is expected.

Qualifications

• 2 years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Responsibilities

• Oversee and manage the continuum of the new patient referral process within department standards.
• Provide strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answer phone calls, take messages and respond to routine patient, physician, and client inquiries.
• Proactively follow-up on missing medical records and test results from referring providers.
• Obtain patient demographic, insurance, referral, and other pre-visit required information.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide patients with appointment details such as time, location, directions, and instructions to patients.
• Distribute appropriate medical forms to the patient for completion prior to initial visit.
• Maintain and update physician schedules ensuring that patients are scheduled appropriately.
• Work with the clinical team to accommodate scheduling requests.
• Document/update patient records in designated systems to ensure accuracy.
• Provide support and information to providers to solve and manage complex administrative issues.
• Maintain confidentiality per HIPAA guidelines.

Skills

Revenue cycle experience

Patient access

Medical terminology

Insurance eligibility verification

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

The US Oncology Network is seeking a New Patient Coordinator to join the Texas Oncology team in Dallas. This full-time role supports the Oncology Department by managing the new patient referral process, triaging referrals, and serving as the first point of contact for patients and providers.

Ideal candidates have 2 years of revenue cycle or patient access experience, familiarity with PMS/EHR systems, and strong Microsoft Office skills. Onboarding within 45 days is expected.