Oncology New Patient Navigator

US Oncology Inc.

Dallas (TX)

On-site

USD 38,000 - 48,000

Full time

8 days ago

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Job summary

The US Oncology Network, serving patients at Texas Oncology in Dallas, seeks a New Patient Coordinator to support onboarding, scheduling, and patient records management in a fast-paced oncology clinic. This on-site, full-time role includes coordinating referrals, verifying insurance, and maintaining accurate patient information.

Ideal candidates bring 2+ years in revenue cycle/patient access, proficiency in PMS/EHR, and strong MS Office skills, with HIPAA compliance.

Qualifications

High School diploma or equivalent required.
2 years revenue cycle and/or patient access experience preferred.
Knowledge of PMS and EHR platforms preferred.
Experience with Microsoft Office Products (Outlook, Word, Teams, Excel) required.
Proficiency with medical terminology and insurance benefits and eligibility verification.
Must complete onboarding within 45 days of hire.

Responsibilities

Oversee the new patient referral process within department standards.
Provide strong customer service to patients and stakeholders as the clinic's first contact.
Assess patient needs to prioritize and triage referrals.
Answer phone calls, take messages and respond to routine inquiries.
Follow-up on missing medical records and test results from referring providers.
Verify and register patient accounts in the practice management system.
Facilitate insurance benefit and eligibility investigations.
Provide patients with appointment details.