Oncology New Patient Navigator

Texas Oncology; Dallas (TX); On-site; USD 38,000 - 47,000; Full time

Job summary

The US Oncology Network in Dallas is seeking a New Patient Coordinator to support the Oncology Department at Texas Oncology. This full-time role focuses on managing referrals, scheduling, and patient onboarding to ensure a smooth patient experience.

You will be the clinic's first contact, handling inquiries, coordinating records, and assisting with insurance verification while maintaining HIPAA compliance.

Qualifications

• High School diploma or equivalent required.
• Two years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office products (Outlook, Word, Teams, Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must complete onboarding courses and on-demand training within 45 days of start.

Responsibilities

• Oversee and manage the continuum of the new patient referral process within department standards.
• Provide strong customer service to patients and internal/external stakeholders as the clinic's first contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answer phone calls, take messages and respond to routine inquiries.
• Follow up on missing medical records and test results from referring providers.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide patients with appointment details including time, location, directions, and instructions.

Skills

Revenue cycle

Patient access

MS Office

Medical terminology

Education

High School diploma

Tools

PMS

EHR

Excel

Job description

The US Oncology Network in Dallas is seeking a New Patient Coordinator to support the Oncology Department at Texas Oncology. This full-time role focuses on managing referrals, scheduling, and patient onboarding to ensure a smooth patient experience.

You will be the clinic's first contact, handling inquiries, coordinating records, and assisting with insurance verification while maintaining HIPAA compliance.