Oncology Intake & Scheduling Specialist

Yale NewHaven Health; Waterford (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

Yale NewHaven Health's Waterford Smilow Care Center is seeking a detail‑oriented scheduling and registration specialist to intake referrals, register new patients, and coordinate appointments under the Nurse Coordinator. You will compile patient data, verify insurance, and guide families through the visit process in a fast-paced cancer care setting.

Candidates should have at least one year of medical scheduling experience, strong communication skills, and the ability to multi‑task.

Qualifications

• Four years of related work experience including scheduling and registration, or two years with an Associate's degree, or one year with a Bachelor's degree.
• Minimum one year experience in medical scheduling and registration.
• Oncology or highly complex medical setting experience preferred.
• CHAA certification within one year of employment.

Responsibilities

• Serve as first point of contact for new patients; process referrals and collect demographics and insurance data.
• Intake and record newly referred patients; compile data for initial consults and coordinate with Nurse Coordinator.
• Review referral documentation; assemble H&P, labs, pathology, and other data as needed.
• Coordinate timely patient consultations and schedule visits with providers.
• Arrange pre-visit testing within standard referral-to-consult timeframe.
• Register accounts and ensure required insurance referrals are in Epic.
• Send new patient packet by electronic or postal mail.
• Orient patients and families to the facility, visit process, and expectations.
• Identify access to care/financial resources and arrange navigation or financial counseling.
• Notify referring providers of new patient consult dates/times.
• Field inquiries related to new patients and scheduling of consultations.
• Place live reminder calls for all new consults.
• Meet performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff Development.
• Perform other duties as assigned to ensure smooth operation.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Data entry

Education

Scheduling and registration experience

Associate's degree or higher

Tools

Epic scheduling

Microsoft Office

Job description

Yale NewHaven Health's Waterford Smilow Care Center is seeking a detail‑oriented scheduling and registration specialist to intake referrals, register new patients, and coordinate appointments under the Nurse Coordinator. You will compile patient data, verify insurance, and guide families through the visit process in a fast-paced cancer care setting.

Candidates should have at least one year of medical scheduling experience, strong communication skills, and the ability to multi‑task.