Oncology Front Office Specialist - Growth & Patient Care

Florida Medical Clinic; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Leadership development programs

Comprehensive health/dental/vision

Retirement employer match

Paid parental leave & PTO

Fertility benefits

Adoption assistance

Job summary

Florida Medical Clinic is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and processing patient referrals under supervision.

The role is based in Zephyrhills with one day weekly at Land O' Lakes office. Candidates should have a High School diploma and at least 6 months of clerical, office, or customer service experience.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Skills

Customer service

Office administration

Telephone handling

Education

High School diploma or equivalent

Tools

Office software

Job description

Florida Medical Clinic is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and processing patient referrals under supervision.

The role is based in Zephyrhills with one day weekly at Land O' Lakes office. Candidates should have a High School diploma and at least 6 months of clerical, office, or customer service experience.