Front Office Assistant - Oncology / ZH+LOL

Bayfrontstpete; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant in Zephyrhills, FL with occasional visits to Land O Lakes, to support ambulatory operations in the Oncology department. Schedule is Monday–Friday 8:00am–5:00pm.

You will handle patient registration, telephone coverage, scheduling, and referrals under supervision. Qualifications include a High School diploma or equivalent and at least 6 months of clerical or customer service experience.

Qualifications

• High School diploma or equivalent.
• Minimum 6 months clerical, office, or customer service experience.

Responsibilities

• Schedule patient appointments following practice protocols and obtain pre-certification as needed.
• Collect accurate patient demographic and insurance information.
• Process requests for medical records per policy.
• Ensure compliance with Orlando Health policies and values.
• Operate office equipment and answer telephones appropriately.
• Contribute to patient satisfaction through service excellence.
• Maintain attendance in line with policies.

Skills

Patient registration

Telephone coverage

Appointment scheduling

Customer service

Education

High School diploma or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday – Friday 8:00am – 5:00pm

Department: Oncology

Location: 36763 Eiland Blvd Zephyrhills FL & 1 day a week will be at our Land O' Lakes office 2100 Via Bella Blvd Land O Lakes FL

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

Qualifications

• High School graduate or equivalent.

• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting

updated: 09/25/2026