Front Office Assistant - Oncology / ZH+LOL

Florida Medical Clinic Orlando Health; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF (Public Service Loan Forgiveness)

Leadership development programs

Health & wellness benefits

Paid parental leave & PTO

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in the Oncology department. You will handle patient registration, scheduling, and referrals under supervision, contributing to efficient daily workflows at Zephyrhills with occasional travel to Land O Lakes.

The role requires reliable attendance, strong communication, and basic clerical skills; benefits include tuition reimbursement, PSLF, leadership programs, comprehensive

Qualifications

• High School diploma or equivalent.
• At least 6 months clerical/office or customer service experience.

Responsibilities

• Schedule patient appointments per protocol and obtain pre-certification when required.
• Collect patient demographics and insurance information.
• Process requests for medical records per policy.
• Maintain compliance with Orlando Health policies.
• Answer phone and use office equipment effectively.
• Support patient satisfaction and attendance.

Skills

Customer service

Telephone skills

Appointment scheduling

Office equipment

Policy compliance

Education

High School diploma or equivalent

Job description

Florida Medical Clinic Orlando Health

Job Title

Front Office Assistant

Schedule Hours

Monday - Friday 800am - 500pm

Department

Oncology

Location

36763 Eiland Blvd Zephyrhills FL & 1 day a week will be at our Land O' Lakes office 2100 Via Bella Blvd Land O Lakes FL

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement - Up to 5% employer match on retirement contributions.
• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting

updated 09/25/2026