Patient Services Coordinator - Front Office

Orlando Health, Inc.; Tampa (FL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Comprehensive health/dental/vision

Retirement contributions match

Parental leave and flexible leave

Fertility/adoption support

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Tampa, FL. The role involves patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of Practice Operations leadership.

Qualified candidates will have a High School diploma and at least 6 months of clerical or customer service experience.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice-specific protocols and patient preferences, including pre-certification where required.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies and procedures.
• Adheres to Orlando Health policies and value statements.
• Demonstrates competency in office equipment and telephone etiquette.
• Contributes to patient satisfaction and professional interactions with patients and families.

Skills

Customer service

Clerical work

Telephone etiquette

Data entry

Education

High School diploma

Tools

Microsoft Office

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Tampa, FL. The role involves patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of Practice Operations leadership.

Qualified candidates will have a High School diploma and at least 6 months of clerical or customer service experience.