Oncology Front Desk & Scheduling Specialist

OneOncology; California; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

PTO

Sick Time

Bereavement Leave

Disability Insurance

Job summary

Pacific Cancer Care in Monterey, CA is seeking a Front Desk/Patient Access Clerk to greet patients, verify insurance, collect payments, and coordinate scheduling. You will support multiple front office functions, maintain EMR records, and help ensure a smooth clinic flow for a patient‑centered experience.

The ideal candidate has at least 1 year in a healthcare front desk or scheduling role, strong communication, and comfort with Microsoft Office and EMR systems such as OncoEMR.

Qualifications

• High school diploma or GED — Required.
• Associate’s degree or MA certification — Preferred.
• Minimum 1 year of experience in a healthcare front desk, scheduling, medical records, or administrative role — preferred.
• Warm, professional, and patient-centered customer service approach.
• Excellent verbal and written communication skills.
• Strong organizational, time-management, and multitasking abilities.
• Proficiency with Microsoft Office; comfort with learning new healthcare systems.
• Knowledge of medical terminology and familiarity with insurance processes.
• Experience with scheduling, referrals, authorizations, or medical records workflows.
• Familiarity with oncology practice operations and EMR systems such as OncoEMR.

Responsibilities

• Greet and assist patients and visitors with professionalism, courtesy, and friendliness.
• Maintain accurate and up-to-date records within the EMR and process incoming documents.
• Answer incoming calls, return messages, and route inquiries appropriately.
• Support scheduling needs, medical record retrieval, and authorization workflows as needed.
• Cross-train and provide coverage across front office functions including scheduling, referrals, medical records, front desk, and imaging coordination.
• Maintain HIPAA compliance and perform additional administrative tasks such as scanning, filing, printing, and supporting other departments.
• New Patient / Referral Coordination: process referrals, verify insurance benefits, obtain authorizations.
• Medical Records Coordination: request/receive/organize records, upload to EMR, fulfill requests.
• Front Desk: check-in, collect co-pays, manage waiting room flow, answer questions, scan forms.
• Scheduling: book appointments, verify orders, ensure readiness for care, provide reminders and rescheduling as needed.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Multitasking

Customer service

Education

High school diploma or GED

Associate’s degree or MA certification

Tools

OncoEMR

Microsoft Office

Job description

Pacific Cancer Care in Monterey, CA is seeking a Front Desk/Patient Access Clerk to greet patients, verify insurance, collect payments, and coordinate scheduling. You will support multiple front office functions, maintain EMR records, and help ensure a smooth clinic flow for a patient‑centered experience.

The ideal candidate has at least 1 year in a healthcare front desk or scheduling role, strong communication, and comfort with Microsoft Office and EMR systems such as OncoEMR.