Oncology Financial Counseling Specialist

Cardinal Health; Hagåtña (GU); Remote; USD 48,000 - 64,000; Full time

Job summary

Navista, a Cardinal Health oncology revenue cycle partner, is hiring a Coordinator, Financial Counseling. This role ensures accurate financial clearance, patient education, and risk identification before services.

You will help improve reimbursement outcomes and minimize financial risk while maintaining transparent communication with patients. The position involves collaboration with clinical and administrative teams to support revenue cycle processes and deliver compassionate, compliant patient

Qualifications

• Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred.
• Strong knowledge of insurance and benefits and patient Financial Assistance Programs.
• Strong understanding of oncology treatment pathways.
• Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing preferred.
• Working knowledge of diagnosis driven financial impact (metastatic vs early stage treatment cost difference) preferred.

Responsibilities

• Review daily schedules to identify patients requiring financial clearance.
• Educate patients on expected financial responsibility, including deductibles, copayments, coinsurance, and out-of-pocket maximums.
• Provide clear, compassionate communication regarding treatment costs and payment expectations prior to services.
• Assist patients in understanding their financial obligations prior to services.
• Evaluate potential financial risks associated with scheduled services, including coverage limitations and medical necessity concerns.
• Proactively identify accounts that may result in patient balance or denied claims.
• Escalate high-risk accounts to leadership for review.
• Collaborate with clinical and administrative teams to reduce the risk of claim denials.
• Support resolution of pre-service financial issues that may impact reimbursement.
• Maintain accurate documentation of all financial discussions with patients.
• Protect patient confidentiality in accordance with HIPAA standards.
• Work closely with internal teams to support accurate and timely revenue cycle processes.

Skills

Healthcare finance

Revenue cycle

Patient communication

Analytical thinking

HIPAA compliance

Tools

Billing software

EHR systems

Job description

Navista, a Cardinal Health oncology revenue cycle partner, is hiring a Coordinator, Financial Counseling. This role ensures accurate financial clearance, patient education, and risk identification before services.

You will help improve reimbursement outcomes and minimize financial risk while maintaining transparent communication with patients. The position involves collaboration with clinical and administrative teams to support revenue cycle processes and deliver compassionate, compliant patient