Oncology Financial Counseling Coordinator

Cardinal Health; Providence (RI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Navista is seeking a Coordinator of Financial Counseling to support patients and providers by ensuring accurate financial clearance, clear patient education, and proactive risk identification before services. You will collaborate across clinical and administrative teams to minimize denials and improve the patient financial experience.

The role emphasizes compliant documentation, care coordination, and effective communication about costs, with a strong focus on revenue cycle efficiency and

Qualifications

• Minimum of 4 years of experience in a healthcare business office or revenue cycle role.
• Strong knowledge of insurance and benefits and patient Financial Assistance Programs.
• Strong understanding of oncology treatment pathways.
• Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing.
• Experience with billing systems and interpreting EOBs.
• Proficiency in Microsoft Office Suite.
• Strong organizational, analytical, and communication skills.
• Ability to navigate multiple systems (EMR, Registration/PMS, VOB) with minimal direction from supervisor(s) and leadership.
• Background in financial counseling or patient-facing financial roles.

Responsibilities

• Review daily schedules to identify patients requiring financial clearance.
• Educate patients on expected financial responsibility, including:
• Deductibles
• Copayments
• Coinsurance
• Out-of-pocket maximums
• Provide clear, compassionate communication regarding treatment costs and payment expectations prior to TOS.
• Assist patients in understanding their financial obligations prior to services.
• Evaluate potential financial risks associated with scheduled services, including:
• Coverage limitations
• Medical necessity concerns
• Frequency limitations
• Out of Network Benefits and coverages
• Proactively identify accounts that may result in patient balance or denied claims.
• Escalate high-risk accounts to leadership or appropriate teams for review.
• Collaborate with clinical and administrative teams to reduce the risk of claim denials.
• Support resolution of pre-service financial issues that may impact reimbursement.
• Assist in identifying trends related to financial risk and patient responsibility.
• Maintain accurate documentation of all financial discussions with patients.
• Ensure all notes are clear, complete, and compliant with organizational standards.
• Protect patient confidentiality in accordance with HIPAA standards.
• Work closely with clinical and administrative teams to ensure alignment on patient financial readiness.
• Communicate effectively with internal teams to support accurate and timely revenue cycle processes.
• Provide exceptional customer service with empathy, professionalism, and respect.
• Manage multiple tasks efficiently in a fast-paced environment.
• Demonstrate strong attention to detail and problem-solving skills.
• Maintain consistent attendance, punctuality, and teamwork.
• Support additional duties and projects as they are assigned.

Skills

Healthcare revenue cycle

Financial counseling

Insurance knowledge

Oncology knowledge

Communication skills

HIPAA compliance

EMR systems

EOBs + billing systems

Tools

EMR systems

Registration/PMS systems

VOB systems

Job description

Navista is seeking a Coordinator of Financial Counseling to support patients and providers by ensuring accurate financial clearance, clear patient education, and proactive risk identification before services. You will collaborate across clinical and administrative teams to minimize denials and improve the patient financial experience.

The role emphasizes compliant documentation, care coordination, and effective communication about costs, with a strong focus on revenue cycle efficiency and