Oncology Financial Counseling Coordinator

Cardinal Health, Inc.; Fresno (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Health savings account (HSA)

Job summary

Cardinal Health is seeking a Coordinator, Financial Counseling to support patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services.

The role contributes to revenue cycle outcomes by improving reimbursement, minimizing financial risk, and enhancing patient experience through proactive financial communication. Strong collaboration with clinical teams is essential.

Qualifications

• Minimum of 4 years of experience in a healthcare business office or revenue cycle role (preferred).
• Strong knowledge of insurance and benefits and patient financial assistance programs.
• Strong understanding of oncology treatment pathways.
• Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing (preferred).
• Working knowledge of diagnosis-driven financial impact (metastatic vs early stage treatment cost difference) (preferred).
• Experience with billing systems and interpreting EOBs.
• Proficiency in Microsoft Office Suite.
• Strong organizational, analytical, and communication skills.
• Ability to navigate multiple systems (EMR, Registration/PMS, VOB) and verify authorization and financial clearance with minimal direction.

Responsibilities

• Review daily schedules to identify patients requiring financial clearance.
• Educate patients on expected financial responsibility (deductibles, copayments, coinsurance, out-of-pocket maximums).
• Provide clear communication regarding treatment costs and payment expectations prior to services.
• Assist patients in understanding their financial obligations prior to services.
• Identify potential financial risks for scheduled services (coverage limitations, medical necessity, frequency limits).
• Proactively identify accounts that may result in patient balance or denied claims.
• Escalate high-risk accounts to leadership for review.
• Collaborate with clinical and administrative teams to reduce claim denials.

Skills

Communication skills

Organizational skills

Analytical skills

Critical thinking

Microsoft Office

Billing systems

EMR/Registration systems

ICD-10 CPT HCPCS knowledge

Oncology knowledge

Patient financial counseling

Tools

EMR systems

PMS/Registration systems

Job description

Cardinal Health is seeking a Coordinator, Financial Counseling to support patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services.

The role contributes to revenue cycle outcomes by improving reimbursement, minimizing financial risk, and enhancing patient experience through proactive financial communication. Strong collaboration with clinical teams is essential.