Oncology Patient Finance Navigator

Cardinal Health; Carson City (NV); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Coordinator, Financial Counseling to support patients with financial clearance, education, and risk identification across a busy revenue cycle. You will liaise with clinical and administrative teams to minimize denials and ensure accurate billing information.

The role emphasizes compassionate communication, HIPAA-compliant documentation, and navigating multiple systems to support patient understanding of costs before services are rendered.

Qualifications

• Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred
• Strong knowledge of insurance, benefits, and patient financial assistance programs
• Strong understanding of oncology treatment pathways
• Familiarity with high-cost oncology drugs and specialty billing
• Experience with billing systems and interpreting EOBs
• Proficiency in Microsoft Office Suite
• Strong organizational, analytical, and communication skills
• Ability to navigate multiple systems (EMR, Registration/PMS, VOB)
• Experience in oncology or specialty care preferred
• Knowledge of ICD-10, CPT, HCPCS, managed care concepts
• Background in financial counseling or patient-facing financial roles

Responsibilities

• Review daily schedules to identify patients requiring financial clearance
• Educate patients on expected financial responsibility (deductibles, copayments, coinsurance, out-of-pocket maximums)
• Provide clear communication regarding treatment costs and payment expectations prior to services
• Assist patients in understanding their financial obligations prior to services
• Evaluate potential financial risks (coverage limitations, medical necessity, frequency limitations)
• Proactively identify accounts that may result in patient balance or denied claims
• Escalate high-risk accounts to leadership for review
• Collaborate with clinical and administrative teams to reduce claim denials
• Maintain accurate documentation of financial discussions and ensure HIPAA compliance
• Communicate effectively with internal teams to support revenue cycle processes
• Provide exceptional customer service with empathy, professionalism, and respect
• Manage multiple tasks in a fast-paced environment

Skills

Insurance knowledge

Financial counseling

Communication skills

Oncology knowledge

Billing systems

Organizational skills

EMR systems

VOB systems

Tools

EMR systems

Registration/PMS systems

VOB systems

Job description

Cardinal Health is seeking a Coordinator, Financial Counseling to support patients with financial clearance, education, and risk identification across a busy revenue cycle. You will liaise with clinical and administrative teams to minimize denials and ensure accurate billing information.

The role emphasizes compassionate communication, HIPAA-compliant documentation, and navigating multiple systems to support patient understanding of costs before services are rendered.