Oncology Financial Counseling Coordinator

Cardinal Health; Dover (DE); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

HSA

401k

Job summary

Cardinal Health is seeking a Coordinator, Financial Counseling to support patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services. The role strengthens the Revenue Cycle by reducing denials and improving reimbursement outcomes while maintaining compassionate communication with patients.

Based within Navista’s oncology-focused network, you will collaborate with clinical and administrative teams to guide patients

Qualifications

• Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred.
• Strong knowledge of insurance and benefits and patient Financial Assistance Programs
• Strong understanding of oncology treatment pathways
• Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing preferred
• Working knowledge of ICD-10, CPT, and HCPCS coding, managed care concepts and fee structures
• Experience with billing systems and interpreting EOBs
• Proficiency in Microsoft Office Suite
• Strong organizational, analytical, and communication skills
• Ability to navigate multiple systems with ease, i.e. EMR, Registration/PMS systems, VOB systems, verifying Auth and Financial clearance with minimal direction from supervisor(s) and leadership.

Responsibilities

• Review daily schedules to identify patients requiring financial clearance.
• Educate patients on expected financial responsibility, including: deductibles, copayments, coinsurance, out-of-pocket maximums.
• Provide clear, compassionate communication regarding treatment costs and payment expectations prior to services.
• Assist patients in understanding their financial obligations prior to services.
• Evaluate potential financial risks associated with scheduled services, including coverage limitations, medical necessity concerns, frequency limitations, out-of-network benefits and coverages.
• Proactively identify accounts that may result in patient balance or denied claims.
• Escalate high-risk accounts to leadership or appropriate teams for review.
• Collaborate with clinical and administrative teams to reduce the risk of claim denials.
• Support resolution of pre-service financial issues that may impact reimbursement.
• Assist in identifying trends related to financial risk and patient responsibility.
• Maintain accurate documentation of all financial discussions with patients.
• Ensure all notes are clear, complete, and compliant with organizational standards.
• Protect patient confidentiality in accordance with HIPAA standards.
• Work closely with clinical and administrative teams to ensure alignment on patient financial readiness.
• Communicate effectively with internal teams to support accurate and timely revenue cycle processes.
• Provide exceptional customer service with empathy, professionalism, and respect.
• Manage multiple tasks efficiently in a fast-paced environment.
• Demonstrate strong attention to detail and problem-solving skills.
• Maintain consistent attendance, punctuality, and teamwork.
• Support additional duties and projects as they are assigned.

Skills

Healthcare experience

Insurance knowledge

Financial counseling

Communication skills

Analytical skills

Microsoft Office

Team collaboration

Tools

Billing systems

EMR systems

PMS systems

Job description

Cardinal Health is seeking a Coordinator, Financial Counseling to support patients and providers by ensuring accurate financial clearance, patient education, and identification of financial risk prior to services. The role strengthens the Revenue Cycle by reducing denials and improving reimbursement outcomes while maintaining compassionate communication with patients.

Based within Navista’s oncology-focused network, you will collaborate with clinical and administrative teams to guide patients