Oncology Clinic Scheduler & Patient Care Navigator

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute is seeking a clinic floor Administrative Specialist responsible for scheduling complex oncology appointments, triaging patient requests, and providing exemplary customer service across patients, families, and providers.

Located in Boston, the role requires strong communication, multi-tasking, and teamwork to support high-volume scheduling and operations while maintaining PHI confidentiality and adherence to regulatory standards.

Qualifications

• Excellent verbal and written communication skills.
• Working knowledge of computers and technology.
• Excellent customer service.
• Ability to function as an integral member of the team.
• Strong organizational skills with the ability to multi-task.
• Strong problem solving and critical thinking skills.
• Demonstrated flexibility and ability to take on additional responsibilities as situations require.
• Ability to adapt to ever-changing environment.

Responsibilities

• Appointment Scheduling: schedule complex oncology appointments per guidelines and monitor scheduling reports.
• Patient Experience: deliver outstanding service and respond promptly to patient needs.
• Communication and Collaboration: communicate effectively across leadership levels and teams.
• Emergency Response: recognize emergencies and follow SOPs.
• Regulatory Compliance and Quality Improvement: comply with policies and participate in QA projects.
• Information Technology: maintain competency in Epic, RTLS, Outlook and related systems.

Skills

Communication skills

Tech literacy

Customer service

Team player

Organization

Problem solving

Flexibility

Adaptability

Education

High school diploma

Bachelor’s degree preferred

Job description

Dana-Farber Cancer Institute is seeking a clinic floor Administrative Specialist responsible for scheduling complex oncology appointments, triaging patient requests, and providing exemplary customer service across patients, families, and providers.

Located in Boston, the role requires strong communication, multi-tasking, and teamwork to support high-volume scheduling and operations while maintaining PHI confidentiality and adherence to regulatory standards.