Onboarding Technician

Tarrytown Expocare; Austin (TX); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive healthcare benefits

401(k) retirement plan with company匹配

Paid time off

Paid Holidays

A closed-door pharmacy work環境

Opportunities to advance and grow your

Job summary

Tarrytown Expocare Pharmacy is seeking an Onboarding Pharmacy Technician for a fully remote role in the U.S. This position supports new clients by handling prescription orders, insurance matters, and billing, while ensuring timely onboarding and accurate data entry.

Responsibilities include order entry, calls with facilities, insurance adjudication, and coordinating with prescribers, all in a fast-paced environment. Extensive software experience is required.

Qualifications

• Texas State Board of Pharmacy Technician License.
• 1+ year experience in retail or long-term care pharmacy; 3+ years preferred.
• Experience with FrameworkLTC and DocuTrack software required.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Enter new orders and refill orders accurately.
• Handle order exceptions such as refill-too-soon or invalid orders.
• Manage inbound and outbound calls with facilities.
• Adjudicate insurance claims and resolve rejections.
• Coordinate refill requests with prescribers.
• Triages and troubleshoots requests from prescribers and customers.
• Educate facilities on pharmacy processes and online portal.
• Package tracking via FedEx and courier services.
• Coordinate pharmacy transfers with EMAR programs.

Skills

Pharmacy technician license

FrameworkLTC

DocuTrack

Microsoft Office

Verbal communication

Written communication

Tools

Therap

QuickMAR

EMAR

Job description

Onboarding Technician# Onboarding TechnicianRemote Worker - NA - Austin, TX 78757; TX - Tarrytown Expocare LLC - Austin, TX 78757## OverviewPosition TypeFull Time## Description### **Client Onboarding Pharmacy Technician**Remote Worker - N/A**Great Career Opportunity in Long-Term Care Pharmacy!****Now Hiring: Pharmacy Tech - Onboarding Technician****Location: Fully Remote****Hours: M-F, 7:30am-4:00pmCST****Description**A Pharmacy Onboarding Technician performs a variety of administrative duties including prescription order entry, phone triage, billing, and insurance matters. The Onboarding Tech provides an extra layer of support for our new clients as they begin working with us. Experience with **Framework and Docutrack software is required**.**Tarrytown Expocare Pharmacy** – We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We originated as part of an independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution. If you are hardworking, dedicated and looking for a change in your career, we may have an opportunity for you!**We are proud to offer:*** Competitive compensation* Comprehensive healthcare benefits* 401(k) retirement plan with company matching* Paid time off* Paid Holidays* A closed-door pharmacy work environment* Opportunities to advance and grow your career* **And More!****Duties & Responsibilities:*** Accurately and efficiently enter new orders and refill orders* Properly handle order exceptions such as refill-too-soon, invalid orders, etc.* Handle inbound and outbound calls with other facilities* Identify orders that are valid and those that are invalid, and carry out appropriate order entry and workflow* Adjudicate insurance claims and resolve rejections* Initiate and follow through on refill requests with prescribers* Triage and troubleshoot requests from prescribers and customers* Proactively identify challenges and resulting solutions quickly and follow through on plan of action* Communicate with prescribers, caregivers, leadership, and peers to work effectively together to meet deadlines* Achieve or exceed productivity standards in a fast-paced environment* Stay adherent to Onboarding deadlines and follow through on designated tasks* Package Tracking via Fedex and Courier Services* Become familiar with common EMAR programs (Therap, QuickMAR) and coordinate pharmacy transfers* Perform Facility Training to various audiences to educate on pharmacy processes and online portal## Qualifications**Required Skills & Qualifications:*** Minimum one year experience in a retail or long-term care pharmacy; 3+ years preferred* Must possess a **Texas State Board of Pharmacy Technician License*** **Experience with FrameworkLTC and DocuTrack software required*** Excellent verbal and written communication skills and ability to communicate effectively with prescribers, medical staff, caregivers, leadership and peers via telephone and email* Ability to meet deadlines and function well in a high-paced and at times stressful environment* Proficient with Microsoft Office Suite or related software* Understands basic pharmacy language needed to interpret prescriptions* Perform basic pharmacy calculations* Is available for occasional overtime**Physical Requirements:*** Must be able to withstand long hours of computer screen time* Repetitive motion deskwork*Tarrytown is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*