Onboarding Success & Process Specialist

ABB OPTICAL Group; United States; Remoto; USD 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

ABB Optical Group is seeking an Onboarding Support Specialist for Business Solutions to optimize the onboarding process and enhance the customer experience. You will coordinate with Sales, IT, and Customer Success, driving KPI dashboards in HubSpot and supporting vendors and stakeholders.

The role requires 2+ years in customer-facing roles, HubSpot experience, and strong multitasking and communication skills. This position is based in the United States with standard benefits and compensation.

Competenze

• High school diploma or equivalent required.
• At least 2 years in customer-facing service or support.
• Experience with CRM platforms, preferably HubSpot.
• Strong multitasking abilities.

Mansioni

• Optimize and support the onboarding process for Business Solutions.
• Make outbound calls to customers during onboarding.
• Coordinate customer lists for each stage of implementation and share with stakeholders.
• Collaborate with the Sales team regarding the customer base.
• Troubleshoot customer issues during onboarding with IT and internal teams.
• Review onboarding tickets to prioritize tasks and meet SLAs.
• Lead reporting and dashboards within HubSpot for KPIs.
• Collaborate with Customer Success on learnings and process updates.

Conoscenze

HubSpot CRM

Multitasking

Analytical skills

Communication skills

Written skills

Problem solving

Formazione

High school diploma or equivalent

BA/BS in Business

Strumenti

HubSpot CRM

MS Office

Descrizione del lavoro

ABB Optical Group is seeking an Onboarding Support Specialist for Business Solutions to optimize the onboarding process and enhance the customer experience. You will coordinate with Sales, IT, and Customer Success, driving KPI dashboards in HubSpot and supporting vendors and stakeholders.

The role requires 2+ years in customer-facing roles, HubSpot experience, and strong multitasking and communication skills. This position is based in the United States with standard benefits and compensation.