Onboarding & Customer Success Specialist

On The Spot Development; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

On The Spot is seeking a proactive Customer Success Specialist to guide new clients through a structured 90-day onboarding journey and act as the primary contact. You will support campaign setup, monitor early-stage performance, and proactively resolve blockers.

You will communicate with clients via Slack and email, coordinate with internal teams, and focus on activation, monetization, and spend metrics. Strong ownership and English proficiency are required.

Qualifications

• 2+ years of experience in Customer Success, Account Management, Client Services, Sales, or another customer-facing B2B role.
• Strong experience working directly with external clients
• Customer-facing confidence and ability to manage expectations
• Strong commercial awareness and focus on business outcomes
• Analytical mindset and comfort working with data and metrics
• Strong prioritization and multitasking skills
• Proactive approach and strong sense of ownership
• Ability to explain complex processes clearly
• General technical understanding of platforms, integrations, and workflows
• Experience with tools such as Salesforce, Slack, or similar systems
• Strong English (Upper-Intermediate+)

Responsibilities

• Guide developers and clients through a structured 90-day onboarding journey
• Act as the main point of contact for new customers
• Support campaign setup, activation, and early-stage optimization
• Proactively identify blockers and opportunities affecting customer success
• Communicate with customers primarily via Slack and email, with calls when needed
• Lead customer conversations and manage expectations confidently
• Handle questions, concerns, and escalations
• Coordinate with internal technical, support, and product teams
• Follow up on issues and ensure timely resolution
• Help customers understand product workflows, billing, dashboards, and campaign setup
• Analyze customer and campaign data to identify issues and opportunities
• Focus on business metrics such as activation, monetization, and spend
• Validate AI-generated recommendations and translate relevant insights into clear customer actions
• Independently prioritize multiple customers, issues, and tasks
• Proactively solve problems rather than waiting for instructions
• Take ownership of customer outcomes
• Contribute to improving processes and documentation in a fast-changing environment

Skills

Customer Success

Account Management

Sales

Analytical mindset

Data interpretation

Ownership

Prioritization

Communication with clients

English proficiency

Tools

Salesforce

Slack

Job description

On The Spot is seeking a proactive Customer Success Specialist to guide new clients through a structured 90-day onboarding journey and act as the primary contact. You will support campaign setup, monitor early-stage performance, and proactively resolve blockers.

You will communicate with clients via Slack and email, coordinate with internal teams, and focus on activation, monetization, and spend metrics. Strong ownership and English proficiency are required.